tag:blogger.com,1999:blog-269090266928148072024-03-14T17:35:14.284+01:00Olivier Berard - Time2change2Transformation digitale Entreprise 2.0 RSE Collaboration
ChangeManagementOlivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.comBlogger192125tag:blogger.com,1999:blog-26909026692814807.post-20087821086140727032022-08-10T21:31:00.001+02:002022-08-10T21:31:06.260+02:00Equipes et canaux dans Teams, quelles options et comment choisir ? <p></p><div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhCOa0XRtUh6DHbsA7dy1YZGUMOxeTEwzV6TU3R1-xm7frvTGN6tiGsMYIm5-NReL467Cs5TbAu6bNXMcul8eSkG1nh1HdELawBqMJDt3TpJP0Aa7BY699Ibwq78XiNfi_w4oG4pXtdkLA/s1600/1659639215570790-0.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;">
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</div><br><p></p><p>Dans une de ces dernières mises à jour, <b>Teams</b> donne la posssibilité de créer un canal dit "partagé". </p><p>Dans cet article, nous allons revenir sur les diverses options que nous propose <b>Teams</b> au niveau des équipes et des canaux.</p><p>Une équipe <b>Teams</b> comprends des canaux dont la typologie est fonction du choix de la nature du canal.</p><p><br></p><p><b>Les équipes dans Teams </b></p><p>Il existe 2 options possibles : les équipes publiques et les équipes privées.</p><p><u>Les équipes publiques</u></p><p>Les équipes publiques sont visibles à toute personne de votre organisation. Toute personne de l'organisation pourra donc devenir membre.</p><p>Principaux usages des équipes publiques : équipe service / équipe projet / équipe orientée sur la communication d'entreprise / équipe orientée sur le partage de connaissances / .....</p><p><u>Les équipes privées</u></p><p>Les équipes privées ne sont pas visibles dans le catalogue. Aussi seules personnes invitées auront accès à ce type d'équipe.</p><p>Principaux usages des équipes privées : Equipe pour des projets "confidentiels" / équipe conseil d'administration / ....</p><p>Les fonctionnalités sont identiques quelle que soit le type d'équipe mais certaines applications Teams ne le sont pas (Planner par exemple).</p><p><br></p><p><b>Les canaux dans Teams </b></p><p>Les canaux sont les espaces où sont centralisés les conversations, les documents et tout autres élements ajoutés dans un canal.</p><p>Une équipe comprendra à minima un canal (le canal général est créé automatiquement lors de la création d'une équipe). </p><p>En fonction du besoin, d"autres canaux peuvent etre ajoutés afin de faciliter le partage d informations et la collaboration entre les membres de l équipe.</p><p>A ce jour, il existe 3 possibilités pour le choix d'un canal dans <b>Teams</b> : public, privé ou partagé.</p><p><u>Les canaux publics</u></p><p>Les canaux publics sont accéssibles à toutes les personnes membres de l'équipe. Par defaut, toute les personnes pourront effectuer l'ensemble des fonctionnalités possibles dans une équipe. </p><p><br></p><p><u>Les canaux privés</u></p><p>Un canal privé n'est accessible qu'aux membres de l'équipe qui sont invités dans ce canal. Le canal privé n'est visible dans l'équipe qu'aux personnes invitées. (Nb : un propriétaire d'équipe peut ne pas faire partie d'un canal privé).</p><p>Un canal privé est affiché tel que :</p><p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEha9ixprFb-LOVIzepmAyvyFXjzE0elZWKfwlZT-hq0vLy22yZzqH6qLdTIxi4frHJ_7j4D8rf4vYX1p94TgeZQLEtpzQy4xVNAktU7nY6SLqgTwNKj4jxD8Jr6FYIERzxbWaTSqJIiAbgzYjUMGXtsajjL3A461hS75f5w-hwnYbLP9M_Hvn7Sha8R/s162/Capture%20d%E2%80%99%C3%A9cran%202022-08-03%20174911.png" imageanchor="1" style="clear: left; display: inline !important; margin-bottom: 1em; margin-right: 1em; text-align: center;"><img border="0" data-original-height="37" data-original-width="162" height="27" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEha9ixprFb-LOVIzepmAyvyFXjzE0elZWKfwlZT-hq0vLy22yZzqH6qLdTIxi4frHJ_7j4D8rf4vYX1p94TgeZQLEtpzQy4xVNAktU7nY6SLqgTwNKj4jxD8Jr6FYIERzxbWaTSqJIiAbgzYjUMGXtsajjL3A461hS75f5w-hwnYbLP9M_Hvn7Sha8R/w120-h27/Capture%20d%E2%80%99%C3%A9cran%202022-08-03%20174911.png" width="120"></a></p><p><br></p><p><u>Les canaux partagés</u></p><p>Un canal partagé offre la possibilité d'inviter une personne extérieure à l'équipe. Il peut s'agir d'une personne de l'organisation mais également d'une personne tierce à l'entreprise (selon les paramètres définis par l'administrateur O365). </p><p>Un canal partagé est affiché :</p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh3SKHwkbsgCY3CWY2dWtMJI_tEyMA8TR9ujVtaLSXcO1rHhyCM3qHatfB5V7Buhf6Eup0NUSYJ5wpPGv2UISPSSOOujI59WYUyKJhii8xo4din5HfBQibHgSs50o7IZswaEz9P0Uq6tBnSnPexVNaQgPDO96Y-JYJH9nHmx7MCiM88oH6zf-ZA3lmi/s178/Capture%20d%E2%80%99%C3%A9cran%202022-08-03%20174738.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="43" data-original-width="178" height="28" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh3SKHwkbsgCY3CWY2dWtMJI_tEyMA8TR9ujVtaLSXcO1rHhyCM3qHatfB5V7Buhf6Eup0NUSYJ5wpPGv2UISPSSOOujI59WYUyKJhii8xo4din5HfBQibHgSs50o7IZswaEz9P0Uq6tBnSnPexVNaQgPDO96Y-JYJH9nHmx7MCiM88oH6zf-ZA3lmi/w116-h28/Capture%20d%E2%80%99%C3%A9cran%202022-08-03%20174738.png" width="116"></a></div><br><p><br></p><p><br></p><p><b>Exemples d' usages en fonction de la typologie des canaux dans Teams</b></p><p><u>Canaux publiques</u></p><p>Dans une équipe orientée projet, les canaux publiques comprendront les informations que le chef de projet et que les membres du projet échangent. </p><p>Les documents qui servent à la realisation du projet seront partagés dans ce type de canal ( planning, supports de presentation, documents de base, méthodologie, ...)</p><p>Plusieurs canaux publics peuvent être créés afin de répondre à la structure du projet ou du flux de travail défini par le projet.</p><p><u>Canaux privés</u></p><p>Dans cette même équipe projet on peut imaginer qu'un canal privé sera utilisé pour les éléments fianciers du projet par exemple donc accessible generalement à tres peu de personnes.</p><p><u>Canaux partagés</u></p><p>Dans ce projet, certaines informations sont à destination par exemple du conseil d'administration ou d' un prestataire (ou client) qui ne sont pas membres de l équipe.</p><p>Ce canal partagé permettra de diffuser (et bien sur d echanger et/ou de collaborer) auprès de ces tiers (internes ou externes). </p><p><br></p><p><b>Quelles que questions à se poser avant de choisir une typologie de canal dans Teams ? </b><i>(Dans le cas d'un projet).</i></p><p></p><ul style="text-align: left;"><li>Qui a besoin de l'ensemble des informations et des documents pour faire avancer le projet? </li><li>Quels sont les éléments qui doivent être connus par une minorité de personnes ? </li><li>Comment faire en sorte de ne pas "polluer" l ensemble des membres par des informations non essentielles pour eux ? </li><li>Quel niveau de confiance avec les partenaires exterieurs ( confidentialité par exemple) ? </li></ul><p></p><p><br></p><p>Nb : il n'est à ce jour pas possible de modifier la typologie d"un canal. Le choix est donc définitif.</p><p><br></p><p>Ci dessous exemple d'arbre de decision pour le choix de la nature d'un canal.</p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg8ADq8jU932vGGZ6FSLSJoWguheIiMhN7pKSmEVhJJIAq-nIu1Y2j1rG_gNCnxaWfS3-1qXrg7ZsWXd4_bQ8bl_4z7UkgnJ1jiHkMbGCIa3xOM2g96OfZRWLWA8FdgcU_jLRjkfEL8CN6bBcVtu96EupsBQ66nA-QOjitsJhJr4KTLqOFBQGcWOohq/s1926/Teams.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="870" data-original-width="1926" height="289" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg8ADq8jU932vGGZ6FSLSJoWguheIiMhN7pKSmEVhJJIAq-nIu1Y2j1rG_gNCnxaWfS3-1qXrg7ZsWXd4_bQ8bl_4z7UkgnJ1jiHkMbGCIa3xOM2g96OfZRWLWA8FdgcU_jLRjkfEL8CN6bBcVtu96EupsBQ66nA-QOjitsJhJr4KTLqOFBQGcWOohq/w640-h289/Teams.png" width="640"></a></div><br><div class="separator" style="clear: both; text-align: center;"><br></div><br><p><br></p><p><br></p>Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-58617403939214458692022-08-09T23:01:00.001+02:002022-08-09T23:01:40.119+02:00Les avantages d une Digitale WorkplaceInterview donnée lors des journées Jalios en 2017.<div><br></div><div><a href="https://www.jalios.com/jcms/prod_18929/fr/les-avantages-d-une-digital-workplace">Interview (video)</a><br><div><br></div><div><br></div></div>Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-92024263579716946542022-05-16T18:03:00.006+02:002022-08-01T21:52:59.493+02:00Déployer un outil en temps de crise<div dir="ltr" style="text-align: left;" trbidi="on">
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Billet initalement prévu en mars 2020, mais peut etre toujours d'actualité! </div><div dir="ltr" style="text-align: left;" trbidi="on"><br /></div><div dir="ltr" style="text-align: left;" trbidi="on"><a href="https://www.usine-digitale.fr/article/microsoft-teams-a-gagne-12-millions-d-utilisateurs-quotidiens-en-une-semaine.N943056" target="_blank">Une augmentation d'environ 30% pour Teams</a> en quelques jours...<br />
Bien évidemment le fait que d'un seul coup la License soit gratuite explique en partie ce bond, mais c'est surtout le fait que du jour au lendemain les entreprises ne peuvent plus fonctionner de la même façon.<br />
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Soudainement, les organisations passent d'un travail "sur un lieu physique" à des équipes distribuées (équipes ou entreprises fonctionnant sur bureau physique).<br />
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Pour répondre à ce besoin urgent, de nombreuses organisations ont déployé des outils tel que Teams pour faciliter la continuité des opérations.<br />
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Si le fait de déployer ces outils en "mode urgence" n'est pas en soit la meilleure façon de faire , voici 5 pratiques qui peuvent permettre d'accompagner vos collaborateurs dans la prise en main de ces nouveaux usages :<br />
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Les mots clés seront :<br />
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<li>Simplicité</li>
<li>Rapidité d'accès à l'information</li>
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1. Faire simple pour la connexion </div>
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Le collaborateur à distance doit pouvoir se connecter aisément sans lire 30 pages (cas réels).</div>
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Eviter les dans le cas 1, dans le cas 2, dans le cas 3... </div>
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S'il est possible pour l'entreprise de télé distribué l'application, faites le cela est un gain pour le collaborateur.</div>
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Mettre facilement le guide sur l'intranet avec une forte visibilité. Évitez d'envoyer un mail avec : sur l'intranet, cliquez dans cette section, puis ici, puis ici,..... Plus il y aura de clics, plus vous perdrez vos collaborateurs.</div>
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2. Se concentrer sur le nécessaire</div>
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La règle des 80/20 sera votre leitmotiv.</div>
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Il faut réagir vite, il n'est pas besoin d'expliquer tous les usages et toutes les fonctionnalités.</div>
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Concentrez vous sur les fonctionnalités de base qui permettra à tout à chacun de comprendre comment faire ce qu'il veut faire.</div>
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3. Des visuels</div>
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Accompagner le support que vous envoyez avec des copies d'écrans claires qui expliquent l'usage.</div>
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4. Fractionner</div>
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Le support doit plus correspondre à des fiches pratiques qu'à un manuel.</div>
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Un cas d'usages sera une fiche qui comprendra :</div>
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<li>La présentation del'usage et son bénéfice</li>
<li>le parcours pour réaliser l'usage</li>
<li>une bonne pratique</li>
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5. Utiliser la formation à distance</div>
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La formation à distance est une aide précieuse pour faciliter la prise en main des usages.</div>
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Vous pouvez mixer 2 types :</div>
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<li>Formation à distance qui sera avant tout une présentation avec démonstration. De nombreuses personnes pourront se connecter pour la suivre</li>
<li>Formation à distance avec aide où un nombre réduit de collaborateurs pourront se connecter (max 10)</li>
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Dans les 2 cas, ces sessions devront etre plutot courte. Prévoir 45 minutes maximum.</div>
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Il faut mieux 2 formations de 45 mn niveau 1 et 2, qu'une seule de 1h30.</div>
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6. Miser sur les vidéos</div>
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Vous n'avez pas le temps de créer des tutoriaux sous forme vidéos ?</div>
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Utiliser les formations (point 4) pour les enregistrer et ensuite les diffuser à la demande.</div>
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7. Mettre en place une FAQ collaborative </div>
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Créer une espace de FAQ où les collaborateurs pourront poser les questions et y répondre.</div>
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Eviter de mettre un lien vers une seule adresse mail qui risquerait d'etre débordée.</div>
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8. Donner les liens vers le sources des éditeurs</div>
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Oui, ce ne sera pas à votre charte, ce ne sera pas forcement les usages que vous voulez mettre en avant dans votre organisation. Cependant de nombreux cas, le site de l'éditeur permettra à votre collaborateur de trouver une réponse à sa question. </div>
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Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-12453066296372736522022-05-06T15:44:00.000+02:002022-08-20T21:53:27.316+02:00Profil LinkedIn : exemple de profil mal renseigné ou "A la recherche de l'information perdue." <p class="MsoNormal"> </p><p class="MsoNormal"><span> </span>Ce qui devait être au début un thread sur les compétences dont on
peut douter sur un profil « d ingénieur en nouvelles technologies »
sur #linkedIn et devenu un billet.</p>
<p class="MsoNormal">Tout commence par la 4eme de couv d’un ouvrage. Il est
précisé que l auteur.e est « psychologue, psychanalyste et ingénieur en nouvelles
technologies » depuis plus de 20 ans a cette double formation.</p>
<p class="MsoNormal">Curieux je vais donc chercher un peu plus d’informations sur cette
personne.</p>
<p class="MsoNormal">Premier élément un peu curieux mais possible c’est que l’auteur.e
aurait un double diplôme à l’age de 24 ans. Fait relativement rare…</p>
<p class="MsoNormal">Ne connaissant pas le titre « d’ingénieur en nouvelles
technologies » je me renseigne et apprends que oui ce titre existe mais
est tellement large qu’il ne veut pas dire grand-chose. <span style="mso-spacerun: yes;"> </span>(merci <a href="https://twitter.com/mp_fleury" target="_blank">@Mp_fleury </a><a href="https://twitter.com/Geuze_F" target="_blank">@Gueuze_f</a> et <a href="https://twitter.com/VinceBerthelot" target="_blank">@Vinceberthelot</a>) <br></p>
<p class="MsoNormal">On peut peut-être s’autoproclamer « ingénieur en
nouvelles technologies » comme pour le titre de « psychanalyste »
d’ailleurs.</p>
<p class="MsoNormal">Fouillant un peu plus je me rends sur la page LinkedIn de la
personne.</p>
<p class="MsoNormal">La partie la plus renseignée est la partie « Infos »</p>
<p class="MsoNormal">Sur ce profil, il n’est plus question « d ingénieur en
nouvelles technologies » mais d’ingénieur en informatique de langages spécialisés.
Ce n’est déjà plus la même chose !</p>
<p class="MsoNormal">Il est précisé aussi « Expert en Psychopathologies liées aux
Nouvelles Technologies du numérique… »</p>
<p class="MsoNormal">Il n’est malheureusement pas précisé quelles études ont été
faites que ce soit en psychologie (à part paris VIII) oui que ce soit en tant
qu’ingénieur informatique ni les dates.</p>
<p class="MsoNormal">L’activité du profil est très limitée.</p>
<p class="MsoNormal">La partie expérience ne comporte que 2 parties dont une que
je vois pour la 1ere fois « propriétaire » (propriétaire de quoi ?).</p>
<p class="MsoNormal">Et la partie « formation » n’est même pas
présente. </p>
<p class="MsoNormal">Rien de plus sur le profil.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Je décide donc de voir si je peux trouver plus d’informations.</p>
<p class="MsoNormal">Un site à son nom présente son offre avec un onglet
formation, allons-y !</p>
<p class="MsoNormal">Dans cette partie formation, on apprend un peu plus par « diplômé
d’un master 2 de l’université de Paris ». Quel master par contre, quelle
année et quel diplôme ingénieur toujours rien...</p>
<p class="MsoNormal" style="text-align: justify;">En parcourant son site, beaucoup
d’information sur la personne dans un ton « peu humble » il me semble
(beaucoup de « je »)</p>
<p class="MsoNormal" style="text-align: justify;">Et puis un article sur #doctolib
où pour la 1ere fois pas du « je » mais « notre » ou l’auteur.e
explique pourquoi le cabinet n’est pas sur doctolib.</p>
<p class="MsoNormal" style="margin-left: 35.4pt; text-align: justify; text-indent: -35.4pt;"></p>
<p class="MsoNormal" style="text-align: justify;">En recherchant son nom dans
Doctolib, en effet on ne trouve rien, mais sur un autre recherche (google + nom)
il apparait un résultat sur doctolib affichant le numéro de téléphone.</p>
<p class="MsoNormal" style="text-align: justify;">Il y a donc de forte chance que
la personne l’a été à un moment ou autre mais je peux me tromper là-dessus.</p>
<p class="MsoNormal">Je reste intrigué quand même par le « notre cabinet ».
Avec une recherche google maps, il existe bien une autre personne psychologue
et psychanalyste à la même adresse. Cependant, cette personne est bien présente
sur Doctolib...</p>
<p class="MsoNormal" style="margin-left: 35.4pt; text-indent: -35.4pt;"> </p>
<p class="MsoNormal" style="margin-left: 35.4pt; text-indent: -35.4pt;">2 derniers points :</p>
<ul style="text-align: left;"><li><span style="mso-spacerun: yes;"> </span>Il y un mail de contact notamment pour la prise
de rendez vous mais celui-ci n’est pas actif…</li><li>Sur aucun des articles publiés, il est possible de commenter…</li></ul>
<p class="MsoNormal" style="margin-left: 35.4pt; text-indent: -35.4pt;"> </p>
<p class="MsoNormal" style="margin-left: 35.4pt; text-indent: -35.4pt;"><u>Pourquoi ce
billet finalement :</u></p>
<p class="MsoNormal" style="margin-left: 35.4pt; text-indent: -35.4pt;">J’avoue avoir
hésité longtemps avant d’écrire et publié ce billet.</p>
<p class="MsoNormal">De nombreuses personnes n’ont pas le temps de rechercher une
information complète que ce soit d’actualités (dont la démultiplication des
fake news) ou sur un auteur.e, une personne.</p>
<p class="MsoNormal"><b>Je voudrais juste les encourager à le faire </b>afin de savoir
exactement à qui elles ont affaire.</p>
<p class="MsoNormal">Ensuite, j’aime mon métier lié « aux nouvelles
technologies » mais les titres liés aux nouvelles technologies se sont
tellement multipliés ces dernières années qu’on ne sait plus vraiment de quoi
on parle.</p>
<p class="MsoNormal" style="text-align: justify;">Enfin, je crois que dans le cas où
l’on met un titre tel que celui-là il faut avoir une certaine transparence, et connaître à minima certains usages comme compléter son profil LinkedIn, précises
les diplômes exacts et les dates, et savoir qu’aujourd’hui un lien mail qui ne
fonctionne pas ou ne pas laisser la possibilité de répondre à un article me
semble être en contradiction avec un titre tel que celui-là.</p>
<p class="MsoNormal" style="margin-left: 35.4pt; text-indent: -35.4pt;">Juste 3
conseils simples pour bien remplir son profil LinkedIn :</p>
<ul style="text-align: left;"><li><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font: 7pt "Times New Roman";"></span></span></span>Mettre ses diplômes avec les noms exacts, l’établissement
et dates des diplômes</li><li><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font: 7pt "Times New Roman";"></span></span></span>Mettre à profit le champs expérience en les listant</li><li><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font: 7pt "Times New Roman";"></span></span></span>Limiter la partie infos car l’utilisateur à besoin
de cliquer sur le « plus d’infos » pour lire l’ensemble.</li></ul>
<p class="MsoNormal"><span style="mso-spacerun: yes;"> </span></p>
<p class="MsoNormal" style="margin-left: 35.4pt; text-indent: -35.4pt;"> </p>
Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-83030358597882693952020-04-22T17:58:00.003+02:002022-08-01T21:53:52.289+02:00Quels usages de Teams en entreprises ? <div dir="ltr" style="text-align: left;" trbidi="on">
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<div class="separator" style="clear: both; text-align: center;">
<a href="https://1.bp.blogspot.com/-mfKENBDDhfg/XqGGzwE1HcI/AAAAAAAAjP0/Jgr0lkpFursTf1agXniSqcTwh_Ti8qhnQCLcBGAsYHQ/s1600/Teams.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="216" data-original-width="233" height="185" src="https://1.bp.blogspot.com/-mfKENBDDhfg/XqGGzwE1HcI/AAAAAAAAjP0/Jgr0lkpFursTf1agXniSqcTwh_Ti8qhnQCLcBGAsYHQ/s200/Teams.jpg" width="200" /></a></div>
Teams de Microsoft s'est developpé trés rapidement lors des derniers mois en encore plus aujourdh'ui dans le contexte que nous connaissons.<br />
SWOOP analytics s'est penché sur le sujets des usages de Teams en entreprise dans sont étude de 2020.<br />
L'étude porte sur 15 organisations, 5 400 équipes et 47 000 utilisateurs.<br />
<br />
Voici un retour de certains points évoqués dans ce rapport.<br />
<br />
<ul style="text-align: left;">
<li>Le chat est la fonctionnalité la plus utilisée (entre 70% et 90% des activités contre 5% à 25% pour les messages dans les canaux) </li>
<li>40% des équipes ont plus d'un échange par semaine</li>
<li>61% des équipes ont un taux d'activité inférieur à 1 interaxtion par semaine </li>
<li>85% des équipes ont un taux d'actvivité inférieur à 1 intéraction par jour</li>
<li>Les équipes les plus actives comptent 25 membres avec une moyenne de 14 interactions par membres par jour </li>
<li>11% des équipes sont connectés avec des particpants externes à l'organisation</li>
<li>Excel est l'application tierce la plus utilisée </li>
<li>Lorsque un message est important pour l'ensemble des membres d'une équipe le message est partagé dans un canal (et non dans le chat)</li>
<li>13% des équipes sont en statut "public"</li>
</ul>
<div>
<br /></div>
<div>
<u>5 grands types de Teams</u></div>
<div>
<br /></div>
<div>
"L'équipe autonome" : pas de leader identifié </div>
<div>
<ul style="text-align: left;">
<li>fort degré d'échange et de reciprocité entre les membres</li>
<li>l'ensemble des membres sont actifs</li>
</ul>
<div>
<br /></div>
<div>
"Equipe avec leader" : équipe avec un leader identifié</div>
<div>
<ul style="text-align: left;">
<li>nombreuses activités venant ou à direction du leader</li>
<li>la plupart des membres sont actifs</li>
<li>fort degré d'échange</li>
<li>peu de reciprocité entre les membres</li>
</ul>
</div>
</div>
<br />
<div>
"Forum" : equipe basée sur un principe de question / réponse </div>
<div>
<ul style="text-align: left;">
<li>de nombreux membres inactifs</li>
<li>trés faible reciprocoté entre les membres</li>
<li>un "leader" ("le sachant") crée de nombreuses activités (questions sui lui sont adréssés ou réponses qu'ils procurent)</li>
</ul>
<div>
"Communauté": equipe basée sur le principe de partage de savoir faire (communautés de bonnes pratiques)</div>
</div>
<div>
<ul style="text-align: left;">
<li>de nombreux membres inactifs</li>
<li>une certaine reciprocité entre les membres</li>
<li>pas de leader qui se distingue</li>
</ul>
<div>
<br />
"Disconnected" : équipe existante mais sans collaboration ou relation réelle<br />
<br />
La répartition sur l'échantillon étudié est celle ci :<br />
<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://1.bp.blogspot.com/-1kqyiEFEoac/Xp_-vBQ3lVI/AAAAAAAAjO0/x5hfHmPFGvArVVRjqQmDY1PBb_xt23_NgCLcBGAsYHQ/s1600/repartition%2Bdes%2Btypes%2Bde%2BTeams.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="793" data-original-width="1045" height="483" src="https://1.bp.blogspot.com/-1kqyiEFEoac/Xp_-vBQ3lVI/AAAAAAAAjO0/x5hfHmPFGvArVVRjqQmDY1PBb_xt23_NgCLcBGAsYHQ/s640/repartition%2Bdes%2Btypes%2Bde%2BTeams.PNG" width="640" /></a></div>
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<br />
A vue de ces chiffres, il semblerait que 61% des équipes ne sont liées ni à des équipes projets ou ni d'organisation, mais proviennent plus de l'ouverture pour des tests, des équipes créés qui ont été vite abonndonnées par les utilisateurs. Une des questions à se poser seraient de savoir pourquoi un tel volume, et pourquoi ces dernieres existent ?.<br />
<br />
Teams à la possibilité de répondre aux usages liés dans les 4 autres typologies, mais il devrait exister une repartition beaucoup plus importante de ces 4 dernières.<br />
<br />
<br /></div>
</div>
<div>
<br /></div>
<div>
<u>Répartition des équipes par nombre de membres</u></div>
<div>
<br /></div>
<div>
<br /></div>
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<a href="https://1.bp.blogspot.com/-11H1hkZcJkE/Xp78g8E42AI/AAAAAAAAjOM/3fGt4XGbsX8gxx4xMRRe_XQGTtUSANzqgCLcBGAsYHQ/s1600/repartition%2Bnombre%2Bde%2Bmembres%2Bpar%2B%25C3%25A9quipes.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="876" data-original-width="1399" height="400" src="https://1.bp.blogspot.com/-11H1hkZcJkE/Xp78g8E42AI/AAAAAAAAjOM/3fGt4XGbsX8gxx4xMRRe_XQGTtUSANzqgCLcBGAsYHQ/s640/repartition%2Bnombre%2Bde%2Bmembres%2Bpar%2B%25C3%25A9quipes.PNG" width="640" /></a></div>
<div>
<br /></div>
<div>
<ul style="text-align: left;">
<li>La grande majorité des équipes (actives) sont composées de 10 personnes maximum.</li>
</ul>
</div>
<div>
Est ce que cela veut dire que les équipes sont plus efficaces, pas forcèment. L'étude ne permet pas de faire le lien entre l'efficacité, les bénéfices utilisateurs perçus et le nombre de personnes dans une équipe.</div>
<div>
<ul style="text-align: left;">
<li>Au dela de 20 personnes dans une Teams le nombre de Teams diminue</li>
</ul>
</div>
<div>
On constate également qu'au delà de 20 personnes le nombre d'équipes actives est en forte baisse. Ceci s'explique par le fait qu'il est en générale difficile de faire participer un grand nombre de personnes. De plus Teams étant un outil permettant avant tout de gérer soit un projet, soit une équipe,au dela de 20 personne le challenge devient important.<br />
Les Teams contenant plus de 20 membres seront plus des Teams type "communauté" ou "forum".</div>
<div>
<br /></div>
<div>
<br /></div>
<div>
<u>Inactivité des membres</u></div>
<div>
<br /></div>
<div>
En moyenne 49% des membres sont inactifs. La répartition est présentée ci dessous (nombre d'équipe et % de membres inactifs) . Dans 500 communautés l'etude montre que 61 à 70% des membres sont inactifs.</div>
<div>
<br /></div>
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<div>
<br /></div>
<div>
Si l'on se refére à la classification des équipes présentée plus haut, plus la Teams comprend un grand nombre de personnes (forum, comunauté de pratiques) plus le taux d'inactivité est élévé. Cela s'explique par le fait que c'est quand je vais avoir une question que je vais venir dans l'équipe ou bien c'est parce que je vais venir consulter pour chercher une information mais pas être actif dans l'équipe.</div>
<div>
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<br /></div>
<div>
<u>Nombre de canaux par équipes</u><br />
<br /></div>
<div>
<div class="separator" style="clear: both; text-align: center;">
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<br /></div>
<div>
On constatte que principalement il y a entre 1 canal et 3 canaux par équipe.<br />
Cela peut s'expliquer dans l'étude qu'une forte majortié sont des équipes dites "déconnectées".<br />
<br />
Le peu de canaux dans une équipe peut aussi être révélateur de :<br />
<br />
<ul style="text-align: left;">
<li>manque d'organisation : tous les échanges sont partagés dans un seul canal ce qui peut avoir un effet négatif entrainant une information non organisée pour l'équipe. Tout sera melangé et l'accès à l'information est rendu difficile.</li>
<li>pas de bonne pratiques présentées</li>
<li>la création de Teams en "test" qui ne sont pas ensuite supprimées </li>
</ul>
<br />
<br />
<br />
<u>Le nombre d'onglets ajoutés </u><br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://1.bp.blogspot.com/-_74_Aq6VD3Y/Xp__lSn_u4I/AAAAAAAAjPE/JS0LVwhAjR4Or4jA0Dr3QGhRt1kgGVqwwCLcBGAsYHQ/s1600/repartitiion%2Bnombres%2Bd%2527onglets%2Bajout%25C3%25A9s.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="887" data-original-width="1385" height="408" src="https://1.bp.blogspot.com/-_74_Aq6VD3Y/Xp__lSn_u4I/AAAAAAAAjPE/JS0LVwhAjR4Or4jA0Dr3QGhRt1kgGVqwwCLcBGAsYHQ/s640/repartitiion%2Bnombres%2Bd%2527onglets%2Bajout%25C3%25A9s.PNG" width="640" /></a></div>
<br />
<br />
D'une facçon générale peu d'onglets sont ajoutés dans les équipes (entre 1 et 2).<br />
Il peut exister plusieurs raisons :<br />
<br />
<ul style="text-align: left;">
<li>le manque d'informations donné au utilisateurs pour l'ajout d'onglet</li>
<li>le fait que dans Teams au dela de 4 onglets (sachant que 2 sont à minima obligatoires), ceux ci ne sont pas visibles par defaut </li>
<li>l'ajout d'un onglet dans un canal doit avoir un bénéfice spécifique pour les utilisateurs</li>
</ul>
<br />
<br />
<br />
<u>Les applications ajoutées</u><br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://1.bp.blogspot.com/-_v8aEXVeXnE/Xp__nvYcrII/AAAAAAAAjPI/lkb9rzWqLQABum4KaSOeVhUd_2hRiF2pACLcBGAsYHQ/s1600/repartitiion%2Bdes%2Bapplications%2Bajout%25C3%25A9es.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="823" data-original-width="1392" height="378" src="https://1.bp.blogspot.com/-_v8aEXVeXnE/Xp__nvYcrII/AAAAAAAAjPI/lkb9rzWqLQABum4KaSOeVhUd_2hRiF2pACLcBGAsYHQ/s640/repartitiion%2Bdes%2Bapplications%2Bajout%25C3%25A9es.PNG" width="640" /></a></div>
<br />
Excel et Sharepoint, Planner sont les applications les plus ajoutées dans les canaux.<br />
<br />
L'ajout de Sharepoint peut surprendre car chaque canal propose sont propre espace de stockage et partage de documents. Cependant certaines fonctionnalités ne sont possible qu'en accédédant au Sharepoint lié au Teams (versionning par exemple).<br />
Il est aussi possible que les SP ajoutés soient des bases documentaires, ou que les équipes crées le soient à partir d'un espace SharePoint.<br />
<br />
On note aussi Planner (application de gestion de taches, type Trello), qui peut permettre de remplacer une liste de tâches partagée par mail.<br />
<br />
Le fait que Onenote ne vienne qu'en 4e position semble assez cohérent car l'ajout de cette application peut permettre de supprimer certains partages de fichiers (comme par exemple les compte rendus de réunion), masi avoir plusieurs OneNote (un par canal par exemple) dans un Teams peut être pertubant pour les utilisateurs.<br />
<br />
On note cependant qu'aucune application externe n'apparait dans ce tableau (manque de représentativité, pas d'usage, actions bloquées par les DSI ? ... )<br />
<br /></div>
<div>
<br />
<br />
Sur les sujets des canaux, onglets et des applications, il faut considérer qu'il n'y a pas forcement de bonnes pratiques et que l'important est :<br />
<br />
<ul style="text-align: left;"><ul>
<li>que les utilisateurs sachent où trouver l'information de façon simple</li>
<li>que les applications ou onglets ajoutés correspondent aux usages des utilisateurs.</li>
</ul>
</ul>
</div>
<div>
<br />
<br />
<b>Que retenir des chiffres de l'étude ?</b><br />
<br />
<div style="text-align: center;">
1. L'absence de gouvernance</div>
<br />
Plusieurs éléments mettent en avant le manque de gouvernance<br />
<br />
<ul style="text-align: left;">
<li>La proportion de Teams "disconnected" : une telle proportion (67% dans l'étude) s'explique certainement par le fait que de nombreuses équipes ont été créées sans objectif réel ou parce que les utilisateurs de Teams veulent "tester l'outil"</li>
<li>Même si faible (environ 10%) le nombre de Teams comprenant plus de 50 membres </li>
<li>Environ 20% des Teams ont un taux d'inactivité supérieur à 80% (ce point est certainement lié à la part d'équipes "disconnected")</li>
<li>Le fait que Sharepoint soit la 2eme application ajouté en onglet (même si un interet existe celui est me semble trop faible pour que ce soit cet onglet qui soit ajouté dans cette proportion)</li>
<li>La part de Teams public de 13% vient (à mon sens) à l'encontre des objectifs (comme il y a de nombreuses année ont on constatait sur les réseaux sociaux d'entreprise que la grande majorité des communautés étaient fermées)</li>
</ul>
<br />
<br />
<br />
<div style="text-align: center;">
2. Le manque de maturité</div>
<br />
Le manque de maturité se traduit bien sur par le manque de gouvernance mais de nombreux autres facteurs<br />
<ul>
<li>La part de Teams public de 13% vient (à mon sens) à l'encontre des objectifs (comme il y a de nombreuses année ont on constatait sur les réseaux sociaux d'entreprise que la grande majorité des communautés étaient fermées)</li>
<li>Le peu de canal ajouté : un des apports de Teams est de pouvoir organiser l'information par canal afin de faciliter l'accès aux informations. </li>
<li>Le faible nombre d'activité des utilisateurs</li>
<li>Le fait que le chat soit la fonctionnalité la plus utilisée</li>
<li>Environ 20% des Teams ont un taux d'inactivité supérieur à 80% (ce point est certainement lié à la part d'équipes "disconnected") , 61% des équipes ont un taux d'activité inférieur à 1 interaxtion par semaine, 85% des équipes ont un taux d'actvivité inférieur à 1 intéraction par jour.</li>
</ul>
<div>
L'ensemble de ces éléments montrent que dans la grande majorité des cas Teams n'est pas inclus dans un process ni métier, ni réfléchi et que dans ce cas, la valeur ajoutée produite semble sera relativiement faible. </div>
<div>
<br /></div>
<div>
<br /></div>
<div>
<br /></div>
<div>
<b>Comment éviter d'arriver un tel constat ?</b></div>
<div>
<br /></div>
<div>
<ul style="text-align: left;">
<li>Penser Teams en tant qu'outil faciliant un process métier, l'organisation d'une équipe organisationnelle ou d'un équipe projet. L'organisation, la structure par canal, les onglets doivent etre pensé pour faciliter l'acces, la collaboration, la prise de décision.</li>
</ul>
<div>
<br /></div>
</div>
<div>
<ul style="text-align: left;">
<li>Penser au lien entre Teams et les autres outils: "à quel moment j'utilise quoi ?" ou dis autrement "quel outil pour quel usage ?"</li>
</ul>
<div>
<br /></div>
</div>
<div>
<ul style="text-align: left;">
<li>Réflechir et définir une gouvernance qui par exemple prendra en compte des questions telles que :</li>
</ul>
</div>
<div>
<ol style="text-align: left;"><ul>
<li> à quel moment une equipe Teams doit etre elle privée ? on considera par defaut q'une équipe doit etre publique pour favoriser le partage d'information, la facilité d'accès, le devellopement des savoirs,...</li>
<li>quand une équipe doit etre elle archivée ou supprimée ? </li>
<li>quel nombre de participants minimun / maximum par équipe ?</li>
<li>A partir de quel nombre d'interaction une équipe est considérée comme active / inactive</li>
<li>...</li>
</ul>
</ol>
<div>
<br /></div>
<div>
<ul style="text-align: left;">
<li>Accompagner les utilisateurs pour faciliter l'adoption des diverses fonctionnalités qui vont faciliter le travail ensemble. Il s'agira par exemple si l'on se refere aux données de l'étude : </li>
<ul>
<li>d'expliquer la logique des canaux et de la raison de structurer une Teams avec divers canaux, </li>
<li>mettre en avant le bénéfice de certaines applications tierces qui vont avoir un interet à etre mis en avant dans un onglet,....</li>
<li>Expliquer la différence entre le chat et les canaux</li>
<li>....</li>
</ul>
</ul>
<div>
<br /></div>
<ul style="text-align: left;">
<li>Utiliser des métrics qui permettent de rationaliser les usages et définir les bonnes pratiques. 2 grands d'indicateurs peuvent etre mis en place : </li>
<ul>
<li>Des indicateurs d'activité liés à une equipe (doivent être mis en coorelation avec les objectifs de l'équipes et sa typologie (projet, équipe, forum,...): </li>
<ul>
<li>indicateurs d'activité et de relation (taux d'activité, derniere activité, lien entre les personnes,...)</li>
<li>indicateur de traitement des questions, des réponses (taux de réponses aux questions, délai de réponse,...)</li>
<li>indicateurs sur l'apport de Teams dans le process mis en place (temps, efficacité gagné, accroissement des savoirs, ...)</li>
</ul>
<li>Des indicateurs au niveau de l'organisation</li>
<ul>
<li>graph des interactions entre les équipes</li>
<li>gains gagnés dans un traitement de taches comprenant plusieurs équipes </li>
<li>bénéfices des utilisateurs (temps, accroisement des connaissances individuelles,...)</li>
</ul>
</ul>
</ul>
</div>
<div>
<div>
<br /></div>
</div>
</div>
<div>
Un outil tel que Teams, ne peut se déployer tout seul afin de permettre à toute l'organisation d'en tirer tous les bénéfices. </div>
<div>
Prendre en compte ces éléments vous aidera, je l'espere, à faciliter ce que vous voulez mettre en oeuvre. </div>
<br /></div>
<div>
<br /></div>
<div>
L'étude SWOOP est libre de<a href="https://www.swoopanalytics.com/benchmarking/microsoft-teams-benchmarking/" target="_blank"> téléchargement ici</a></div>
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</div>
Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-79089690390312861752020-03-22T11:31:00.001+01:002022-08-01T21:54:16.469+02:00Une sélection d'articles sur le télétravail<div dir="ltr" style="text-align: left;" trbidi="on">
<br />
<br />
<br />
En ce temps de confinement, voici une selection d'articles sur le travail parus cette semaine.<br />
<br />
<br />
<a href="https://www.duperrin.com/2020/03/20/etes-vous-vraiment-prets-pour-tous-les-cas-dusage-du-teletravail/" target="_blank">Etes vous vraiment prêt pour tous les cas d'usages du télétravail</a> ?<br />
<br />
<a href="https://www.duperrin.com/2020/03/17/le-teletravail-pas-seulement-un-benefice-rh-mais-un-outil-de-continuite-en-cas-de-crise/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+bertrandduperrin+(Bloc+Note+de+Bertrand+DUPERRIN" target="_blank">Le télétravail : pas seulement un bénéfice RH mais un outil de continuité en cas de crise </a><br />
<br />
<a href="http://www.leparisien.fr/economie/business/confinement-les-10-conseils-pour-bien-manager-vos-salaries-a-distance-21-03-2020-8285043.php?utm_campaign=twitter_partage&utm_medium=social" target="_blank">10 conseils pour bien manager vos salariés à distance</a><br />
<br />
<a href="https://www.hbrfrance.fr/chroniques-experts/2020/03/29776-comment-gerer-vos-nouveaux-teletravailleurs/" target="_blank">Comment gérer vos (nouveaux) télétravailleurs</a><br />
<br />
<a href="https://zevillage.net/teletravail/coronavirus-guide-teletravail/" target="_blank">Guide du télétravailleur pour survivre au confinement</a><br />
<br />
<a href="https://www.franceinter.fr/societe/savoir-s-isoler-utiliser-les-bons-outils-les-astuces-pour-un-teletravail-reussi-et-pas-trop-envahissant" target="_blank">Savoir s'isoler, utiliser les bons outils : les astuces pour un télétravail réussi (et pas trop envahissant)</a><br />
<br />
<a href="https://www.zdnet.fr/pratique/jetravaillechezmoi-ce-qui-nous-a-aide-c-est-notre-culture-teletravail-et-la-taille-de-notre-entreprise-39901037.htm" target="_blank">#jetravaillechezmoi : ce qu nous a aidé, c'est notre culture télétravail et la taille de notre entreprise</a><br />
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Infographie :<br />
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<br />
<img alt="Image" src="https://pbs.twimg.com/media/ETPnRteXQAAGa-b?format=jpg&name=large" /></div>
Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-2147890430287058322018-10-04T16:14:00.002+02:002022-08-01T21:54:38.032+02:00Quand expérience client et salariée font plouf<div dir="ltr" style="text-align: left;" trbidi="on">
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<a href="https://3.bp.blogspot.com/-2kv6S4S6Zxs/W7YbSxzSQaI/AAAAAAAAeWc/Mlo9BjVRotcO31w6cCJ5oDebKvifwjfIACLcBGAs/s1600/A-la-rencontre-des-technologies-de-leau-en-Isra%25C3%25ABl.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="420" data-original-width="640" height="209" src="https://3.bp.blogspot.com/-2kv6S4S6Zxs/W7YbSxzSQaI/AAAAAAAAeWc/Mlo9BjVRotcO31w6cCJ5oDebKvifwjfIACLcBGAs/s320/A-la-rencontre-des-technologies-de-leau-en-Isra%25C3%25ABl.jpg" width="320" /></a></div>
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<div class="MsoNormal">
<span style="font-family: inherit;"><i style="mso-bidi-font-style: normal;">Toute ressemblance
avec des faits réels est totalement assumée, ce billet étant relatif à une
expérience vécue </i></span></div>
<div class="MsoNormal">
<br /></div>
<span style="font-family: inherit;">
</span><br />
<div class="MsoNormal">
<span style="font-family: inherit;">Transformation numérique dit simplifier l’expérience client et l’expérience salariée.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: inherit;"> [Tout petit rappel : </span></div>
<span style="font-family: inherit;">
</span><br />
<div class="MsoNormal">
<span style="font-family: inherit;"><b>L’expérience client</b> est le fait de simplifier le parcours
d’un client en rendant celui-ci plus simple, plus facile, plus rapide.</span></div>
<span style="font-family: inherit;">
</span><br />
<div class="MsoNormal">
<span style="font-family: inherit;"><b>L’expérience salariée</b> est le fait de simplifier les tâches
quotidiennes du collaborateur pour lui faire gagner du temps et donc gagner en
efficacité.</span></div>
<span style="font-family: inherit;">
</span><br />
<div class="MsoNormal">
<span style="font-family: inherit;">Fin du rappel] </span></div>
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<br /></div>
<span style="font-family: inherit;">
</span><br />
<div class="MsoNormal">
<span style="font-family: inherit;">Dans de nombreux cas (et surtout pour le parcours client),
la mise en place d’applications est censée aider le client<span style="mso-spacerun: yes;"> </span>en lui offrant de nouveaux services ou bien
numériser des services existants tel que qu’une carte fidélité.</span></div>
<div class="MsoNormal">
<br /></div>
<span style="font-family: inherit;">
</span><br />
<div class="MsoNormal">
<span style="font-family: inherit;">Dernièrement au lieu de devoir penser à avoir ma carte de
fidélité physique d’une enseigne bien connue , je décide de télécharger
l’application.</span></div>
<div class="MsoNormal">
<br /></div>
<span style="font-family: inherit;">
</span><br />
<div class="MsoNormal">
<span style="font-family: inherit;">Content de mon téléchargement sur mon mobile, je me rends
dans la dite enseigne. </span></div>
<div class="MsoNormal">
<br /></div>
<span style="font-family: inherit;">
</span><br />
<div class="MsoNormal">
<span style="font-family: inherit;">Lors du passage en caisse, je décide donc d’ouvrir
l’application afin de pouvoir afficher ma carte. Malheureusement, il n’y avait
pas de réseau et donc l’application (et ma carte numérisée) ne pouvait
s’ouvrir. <span style="mso-spacerun: yes;"> </span>Bien évidemment, je suis déçu.</span></div>
<span style="font-family: inherit;">
</span><br />
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<br /></div>
<span style="font-family: inherit;">
</span><br />
<div class="MsoNormal">
<span style="font-family: inherit;">Le lendemain, ayant appris de mon expérience ratée de la
veille, j’ouvre l’application avant de rentrer dans le magasin. </span></div>
<span style="font-family: inherit;">
</span><br />
<div class="MsoNormal">
<span style="font-family: inherit;">Lors du passage en caisse, ma carte de fidélité s’affiche
donc bien, mais je dois donner mon téléphone à la responsable de caisse car
cette dernière doit "s’amuser" à taper la liste de chiffres que comporte ma
carte (et donc ne pas passer un moment exceptionnel).</span></div>
<span style="font-family: inherit;">
</span><br />
<div class="MsoNormal">
<span style="font-family: inherit;">Etonné,<span style="mso-spacerun: yes;"> </span>je lui
demande :</span></div>
<div class="MsoNormal">
<span style="font-family: inherit;"> </span><span style="font-family: inherit;"></span><span style="font-family: inherit;"><span style="mso-ascii-font-family: Calibri; mso-bidi-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-synthesis: weight style; font-variant: normal; font-weight: normal; line-height: normal;"></span></span></span>- vous ne pouvez pas scanner la carte
directement ?</span><span style="font-family: inherit;"></span><span style="font-family: inherit;">
</span></div>
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<span style="font-family: inherit;">La caissière :</span><span style="font-family: inherit;"></span><span style="font-family: inherit;"><span style="mso-ascii-font-family: Calibri; mso-bidi-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-synthesis: weight style; font-variant: normal; font-weight: normal; line-height: normal;"> </span></span></span></span></div>
<div class="MsoNormal">
<span style="font-family: inherit;"><span style="mso-ascii-font-family: Calibri; mso-bidi-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-synthesis: weight style; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span></span>- non, il n’y a qu’une seule caisse qui peut lire
sur les mobiles actuellement, les autres ne sont pas équipées. </span><span style="font-family: inherit;"></span><span style="font-family: inherit;">
</span></div>
<div class="MsoNormal">
<br /></div>
<span style="font-family: inherit;">
</span><br />
<div class="MsoNormal">
<span style="font-family: inherit;">Voilà typiquement un cas concret où malgré une certaine
volonté de changer les pratiques les 2 expériences sont totalement dégradées
dans un esprit de « transformation digitale ».</span></div>
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<br /></div>
<span style="font-family: inherit;">
</span><br />
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<span style="font-family: inherit;">On peut très bien imaginer certains des bénéfices attendus
pour l’expérience client avec l’application : </span><span style="font-family: inherit;"></span></div>
<ul style="text-align: left;">
<li><span style="font-family: inherit;"><span style="mso-ascii-font-family: Calibri; mso-bidi-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-synthesis: weight style; font-variant: normal; font-weight: normal; line-height: normal;"></span></span></span>numérisation de la carte pour que le client ait
tout le temps sa carte sur lui</span><span style="font-family: inherit;"> </span></li>
<li><span style="font-family: inherit;">offrir au client les offres promotionnelles du
moment et autres services</span><span style="font-family: inherit;"><span style="mso-ascii-font-family: Calibri; mso-bidi-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-synthesis: weight style; font-variant: normal; font-weight: normal; line-height: normal;"> </span></span></span></span></li>
<li><span style="font-family: inherit;"><span style="mso-ascii-font-family: Calibri; mso-bidi-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-synthesis: weight style; font-variant: normal; font-weight: normal; line-height: normal;"> </span></span></span>permettre dans le futur<span style="mso-spacerun: yes;"> </span>de lui proposer des offres personnaliser en
fonction de ses achats car il est identifié avec sa carte</span></li>
</ul>
<span style="font-family: inherit;">
</span><br />
<div class="MsoNormal">
<span style="font-family: inherit;">Je ne sais pas si un bénéfice pour l’expérience salariée
était envisagé mais ce qui est sûr c’est qu’il n’était certainement pas
question de ralentir la caissière lors du passage en caisse des clients.</span></div>
<span style="font-family: inherit;">
</span><br />
<div class="MsoNormal">
<br /></div>
<span style="font-family: inherit;">
</span><br />
<div class="MsoNormal">
<span style="font-family: inherit;">Ce qu’on peut retenir de cette initiative ratée :</span></div>
<span style="font-family: inherit;">
</span><br />
<ul style="text-align: left;">
<li><span style="font-family: inherit;"><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-synthesis: weight style; font-variant: normal; font-weight: normal; line-height: normal;"> </span></span></span>Avant d’offrir une application censée faire
afficher une carte de fidélité, il faut vérifier que les clients aient bien
accès à l’application en toute circonstance. Il aurait peut-être était plus
sage d’offrir moins de fonctionnalités dans l’application (même si celle-ci
sont déjà faibles), mais que l’affichage de la carte soit en « dure »
sur le mobile</span></li>
</ul>
<span style="font-family: inherit;">
</span><br />
<ul style="text-align: left;">
<li><span style="font-family: inherit;"><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-synthesis: weight style; font-variant: normal; font-weight: normal; line-height: normal;"></span></span></span>Offrir à ses salariés les moyens d’être en
adéquation avec l’avancée que l’on propose aux clients (ce qui repose sur de
l’information donnée aux collaborateurs, leur donner les devices nécessaires,
et les former si besoin)</span></li>
</ul>
<span style="font-family: inherit;">
</span><br />
<ul style="text-align: left;">
<li><span style="font-family: inherit;"><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-synthesis: weight style; font-variant: normal; font-weight: normal; line-height: normal;"></span></span></span>Vérifier que l’espace physique offre<span style="mso-spacerun: yes;"> </span>les possibilités attendues (ici du réseau) pour le client comme pour le salarié </span></li>
</ul>
<span style="font-family: inherit;">
</span><br />
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<br /></div>
<span style="font-family: inherit;">
</span><br />
<div class="MsoNormal">
<span style="font-family: inherit;">Pour finir, l’expérience client (quand elle est réussie) sans
penser <b style="mso-bidi-font-weight: normal;">en parallèle</b> à l’expérience
collaborateur ne pourra apportée des gains qu’à court terme. </span></div>
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<br /></div>
<span style="font-family: inherit;">
</span><br />
<div class="MsoNormal">
<span style="font-family: inherit;">Penser <b style="mso-bidi-font-weight: normal;">« Client
first »</b><span style="mso-spacerun: yes;"> </span>n’est donc viable que
si l’on pense <b style="mso-bidi-font-weight: normal;">« client et
collaborateur en même<span style="mso-spacerun: yes;"> </span>temps »</b>.</span></div>
<span style="font-family: inherit;">
</span><br />
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<br /></div>
<div class="MsoNormal">
<span style="font-family: inherit;">PS : avant de publier ce billet, j'ai voulu vérifier dans un autre magasin si lors de mon expérience précédente j'avais eu un manque de chance....mais non, même constat.</span></div>
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</span><br />
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<span style="font-family: "courier new" , "courier" , monospace;"><span style="font-family: inherit;"><br /></span> </span></div>
</div>
Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-58188864123793127812018-04-06T14:55:00.000+02:002018-04-10T11:09:24.666+02:00Transformation numérique : Les divers modèles de maturité<div dir="ltr" style="text-align: left;" trbidi="on">
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<a href="https://2.bp.blogspot.com/-jBtABddwsKQ/Wsdt24_7gTI/AAAAAAAAbq4/whGieIiJu7Ihr3DCH6NIVKwNZS66jE44QCLcBGAs/s1600/meter-831038_960_720.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="720" data-original-width="720" height="320" src="https://2.bp.blogspot.com/-jBtABddwsKQ/Wsdt24_7gTI/AAAAAAAAbq4/whGieIiJu7Ihr3DCH6NIVKwNZS66jE44QCLcBGAs/s320/meter-831038_960_720.png" width="320" /></a></div>
<br />
Un projet de transformation numérique est un projet à moyen ou long terme.<br />
<br />
De la phase initiale du projet (le "pourquoi on y va") à sa mise en oeuvre au sein de l'organisation, (il ne s'agit pas d'une fin de projet), il est important de pouvoir évaluer le niveau de maturité à tous moments de la transformation.<br />
<br />
Voici quelques un des modèles existants depuis ces derniers années qui peuvent vous permettre d'estimer notre niveau mais aussi quelles sont les prochaines étapes.<br />
<br />
<br />
<br />
<span style="color: orange;"><b>Le modèle de Altimeter</b></span><br />
<br />
<a href="http://www.flickr.com/photos/altimetergroup/8530972547/" title="Infographic: The 6 Stages of Social Business Transformation (Fig. 4) de AltimeterGroup, sur Flickr"><img alt="Infographic: The 6 Stages of Social Business Transformation (Fig. 4)" height="459" src="https://farm9.staticflickr.com/8392/8530972547_839d86d7c9_c.jpg" width="640" /></a>
<br />
<br />
<br />
Cette approche est avant tout orientée en partant des pratiques sociales tournées vers l'externe avant de les intégrer dans l'entreprise. L<a href="http://berardolivier-time2change2.blogspot.fr/2013/03/social-business-les-6-etapes-de-la.html" target="_blank">e détail de ces 6 étapes</a><br />
<br />
<br />
<b><span style="color: orange;">Le modèle du Chess Media</span></b> :<br />
<br />
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<a href="http://1.bp.blogspot.com/-8pImGznhGPM/UXfm-_ePmQI/AAAAAAAAGNo/jnsNHYf8nIU/s1600/maturitymodel-hires-1.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="406" src="https://1.bp.blogspot.com/-8pImGznhGPM/UXfm-_ePmQI/AAAAAAAAGNo/jnsNHYf8nIU/s640/maturitymodel-hires-1.png" width="640" /></a></div>
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<br /></div>
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Ce modèle est relatif à la collaboration en interne et au lien entre l'évolution des divers éléments (objectifs, gouvernance, process...) et la valeur créée. </div>
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Plus l'organisation tendra vers une collaboration capable de s'adapter à son contexte, plus la valeur créée sera également importante.</div>
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<br /></div>
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<br /></div>
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<br /></div>
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<span style="color: orange;"><b>Le modèle du Community Roundtable</b></span> </div>
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<br /></div>
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<a href="http://2.bp.blogspot.com/-oyskpwOFz7E/UXfnAQZoyjI/AAAAAAAAGNw/VQcPOgJZu44/s1600/CommunityMaturityModel_HighRes.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="414" src="https://2.bp.blogspot.com/-oyskpwOFz7E/UXfnAQZoyjI/AAAAAAAAGNw/VQcPOgJZu44/s640/CommunityMaturityModel_HighRes.jpg" width="640" /></a></div>
<br />
<br />
2 grands axes pour cette matrice : Compétences (celles considérées comme nécessaire à l'entreprise pour être "Social Business") et Niveau de maturité.<br />
Au fur et à mesure de la maturité du sujet, les "compétences" sont de plus en plus comprises par l'ensemble des acteurs permettant de passer du concept à l'intégration du "social" dans la stratégie de l'entreprise.<br />
A noter que les compétences peuvent avoir des niveaux de maturité différents à un moment t.<br />
Le Community Roundtable estime que le dernier niveau de maturité peut être atteint au bout de 4/5 ans.<br />
<br />
<br />
<br />
<b>Les grands points à retenir de ces modèles sont </b>:<br />
<br />
<b>L'écoute </b><br />
Que ce soit interne ou externe le 1er objectif est de savoir ce que veux le client, ce dont a besoin le collaborateur, et pour connaitre ces éléments seul être à l’écoute des acteurs est possible.<br />
<br />
<b>Le pourquoi, quoi, qui, comment... ?</b><br />
Définir les axes et les objectifs liés à cette transformation digitale en prenant en compte les éléments de mesure. Identifier les canaux de communication qui seront utilisés, les éléments de mesure, les premières réflexions d' une gouvernance,..<br />
<br />
<b>La mise en relation</b><br />
Entrer en relation avec les acteurs. Les objectifs et les métriques alignés, il est alors possible de se concentrer sur l'apprentissage et la mise en pratique, c'est à dire le début de l'adoption.<br />
<br />
<b>L'intégration du social dans les process</b><br />
Élargir les actions sociales au plus grand nombre d'acteurs (qu'ils soient internes ou externes) en alignant les usages de relation et de conversation dans les process métiers. Ceux ci ne peut que se faire qu'avec un changement dans l'organisation tant au niveau des flux d'information qu'au niveau des pratiques managériales.<br />
<br />
<b>Devenir "Social Business"</b><br />
Faire émerger une culture d’amélioration continue "sociale" (notion d'adaptation) basée sur les expériences et les principes acquis lors des précédents stades.<br />
<br />
<br />
<br />
<b>Les apports de ces divers modèles</b> :<br />
<ul>
<li>Permettre de se situer à un instant donné</li>
<li>Savoir dans quelle direction aller</li>
<li>Identifier les bénéfices/risques liés à chaque stade</li>
<li>Imaginer comment parvenir en tenant compte de sa propre culture.</li>
</ul>
<br />
<br />
<br />
<br />
<b>Un chemin tout tracé ? </b><br />
<br />
Si la plupart des organisations ont comme but d'aller vers le plus haut niveau de maturité, le chemin et le temps pour y arriver seront différents pour chacunes.<br />
Certaines entreprises préfèrent développer d'abord le coté "social" avec l'externe qui est, dans un certain sens, la suite logique et complémentaire du marketing, alors que d'autre commenceront, ou en parallèle avec la partie externe, par la partie interne.<br />
<br />
Il peut donc exister des niveaux de maturité différents entre les pratiques sociales externes et internes (et également des décalages entre différents métiers de l'organisation).<br />
L'objectif final étant bien sur que la maturité soit identique sur ces 2 axes (internes & externes) car :<br />
<br />
<ul style="text-align: left;">
<li>les gains les plus significatifs sont issus du lien et des interactions entre les activités sociales externes et internes </li>
<li>une cohérence entre le discours et les pratiques de l'entreprise renforcera la crédibilité de l'entreprise tant au niveau de ses prospects et clients, mais aussi et surtout au niveau de ses collaborateurs (qui sont également des clients dans certains cas).</li>
</ul>
<br />
Quel que soit le modèle, le point essentiel est de ne pas considérer le dernier stade comme un stade final. Il s'agit d'un stade où l'amélioration continue doit être entré dans l'ADN de l'organisation.<br />
<div>
Comme tout modèle ces derniers représentent "le chemin idéal , et ils doivent être adaptés à l 'organisation, à sa culture, à sa stratégie.</div>
<br />
Et vous, votre projet "social business" est à quel stade ? Vous retrouvez vous dans ces divers modèles ?<br />
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<br /></div>
Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com2tag:blogger.com,1999:blog-26909026692814807.post-50828080535297502922018-03-07T17:35:00.001+01:002022-08-02T14:32:12.514+02:002018 ? Faites en une année oriéntée Co-Lab-Orateur.<div dir="ltr" style="text-align: left;" trbidi="on">
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L'aspect humain est le facteur clé de toute transformation interne.<br />
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Sans l'acceptation, la mise en pratique et l'adoption des nouvelles technologies, des nouveaux process et des nouvelles postures, votre transformation ne peut aboutir et n'atteindra pas les objectifs escomptés.<br />
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Ces nouvelles postures demandent à travers diverses "nouvelles compétences" (dont <a href="https://www.forbes.fr/management/les-15-soft-skills-a-maitriser-en-entreprise/" target="_blank">les soft skills</a>), de nouvelles attentes vis à vis des collaborateurs dont le partage de savoir, l'acquisition permanente de nouveaux savoirs, l'interaction avec les autres (internes ou externes), être initiateur et porteur de nouvelles idées et ceci quelle que soit sa fonction dans l'organisation. <br />
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Dit autrement, <b>le Co-Lab-Orateur de demain est le collaborateur d'aujourd'hui</b>.<br />
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<i><b>Co pour collaborer</b></i><br />
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Le Co-Lab-Orateur doit pouvoir facilement créer du contenu et co-construire du contenu avec autrui. <br />
Ceci implique qu'il est techniquement possible de le faire (et facilement), mais aussi qu'il existe un certain niveau de transparence pour qu'il puisse soit donner accès à l'information, soit trouver de l'information (supports, expertise, ....).<br />
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Le Co-Lab-Orateur crée du contenu où qu'il soit physiquement, sans limite géographique ou de lieu. L'accès à l'information doit être indépendante et s'adapter à son environnement de travail qu'il soit nomade (magasin, client, tiers lieux,...) ou fixe.<br />
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Le Co-Lab-Orateur, dispose de divers lieux physiques et numériques qu'il pourra exploiter pour faciliter la production en commun en fonction du temps et du moment de construction: espace individuel pour la réflexion, espace de créativité pour les réunions en physique, tableaux blancs partagés pour concevoir à distance , conf call pour présenter....<br />
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Le Co-Lab-Orateur va également au-delà des silos existants pour être en relation avec les métiers dont il est dépendant (en tant que récepteur ou transmetteur de contenu et d'informations). <br />
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<b><i>Lab pour le droit à l'essai, à l’amélioration</i></b><br />
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Le Co-Lab-Orateur, via son droit à l'essai et l'autonomie à laquelle il a droit va pouvoir repenser à la fois son environnement, la façon dont il exécute les taches nécessaires de sa mission, et les process liés.<br />
De part sa connaissance du processus, de son exécution, des peines qu'il rencontre, il est a même de proposer des idées nouvelles, innovantes qui permettront une amélioration, une simplification, une rationalisation qui sera bénéfique tant pour lui que pour l'organisation.<br />
Il peut s'agir aussi bien de repenser des flux d’informations descendants (Top-Down) , transverses ou bien remontants (Bottom-up).<br />
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Ce Co-Lab-Orateur peut essayer d'appliquer, d'adapter diverses méthodes
(Kanban, Scrum, Management visuel) liées à l'agilité pour favoriser la
participation des acteurs et l'atteinte des résultats.<br />
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Le Co-Lab-Orateur peut tester des solutions technologiques différentes de celles offertes par l'organisation qui simplifient la transmission d'information (tout en tenant compte cependant des conditions de sécurité).<br />
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Le Co-Lab-Orateur a liberté d’échanger avec qui de droit dans l'organisation pour affiner, tester puis mettre en pratique son idée sans obligatoirement passer par un processus hiérarchique.<br />
A la suite de la mise en pratique et des résultats obtenus, il aura la liberté soit de poursuivre soit de revenir à l'"ancienne méthode". <br />
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Le Co-Lab-Orateur est en apprentissage permanent, favoriser par le fait que le plus grand nombre sont devenus orateurs.<br />
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<i><b></b></i><br />
<i><b>Orateur pour le partage et l'échange</b></i><br />
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Le Co-Lab-Orateur partage ce qu'il fait, ce qu'il sait, ses interrogations, ses idées, ses feedbacks,...<br />
Pour cela l'organisation met à sa disposition les diverses outils et technologies - billets de blog, vidéos, espace d’idéation, espace de questions / réponses, REX physique - lui permettant de raconter savoir faire, expériences, résultats...<br />
Il est à la fois orateur mais aussi récepteur. <br />
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Le Co-Lab-Orateur travaille en mode "<a href="http://workingoutloud.com/" target="_blank">Work Out Loud</a>" : il étend au gré de ses échanges son réseau, partage publiquement ses productions pour faciliter l’accès à la connaissance, et reste curieux des activités et des modes de fonctionnement des autres.<br />
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Ce mode de fonctionnement lui permet d'élargir ses connexions, de stimuler et d’être stimulé par le travail des autres facilitant <i>in fine</i> la montée en compétence de chacun. Il apporte aussi la possibilité à chacun, non de "réinventer la roue" mais d'"apporter une pièce complémentaire" ou d'enrichir des contenus déjà créés.<br />
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Le Co-Lab-Orateur met en avant les contenus et les personnes qui lui apporter de l'aide, une réponse à une question posée, un échange constructif...<br />
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<b>"Co constuire", "Tester", "Raconter", devront donc être les mots d'ordre de 2018</b>.<br />
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Bien sur, ces messages et actes devront être portés dans un <a href="http://berardolivier-time2change2.blogspot.fr/2017/11/management-les-benefices-de-la-confiance.html" target="_blank">climat de confiance</a> pour que tous vos Co-Lab-Orateurs se sentent légitimes et en droit de mettre en pratique ces nouvelles postures.<br />
C'est ainsi qu'une nouvelle "expérience employée" peut éclore puis se perpétuer.<br />
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Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-64513746734641828452018-01-31T15:17:00.003+01:002022-08-02T14:32:27.873+02:00Transformer plutot que Moderniser #LeckoT10<div dir="ltr" style="text-align: left;" trbidi="on">
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Lecko présentait et mettait en ligne hier soir son dernier état de l'art de la transformation des organisation, le tome 10 - 10 ans déjà depuis le 1er volet.<br />
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Concentrons nous sur 2 des thèmes présents dans ce dense opus que sont les pratiques collaboratives et le degré de maturité des entreprises du CAC 40.<br />
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<b><i>Une évolution des pratiques collaboratives qui reste lente malgré une adoption de certains usag</i>es. </b><br />
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Pour ce 10e Tome lecko a interrogé 1009 salariés d'organisations de plus de 5 000 collaborateurs et analysé les données issues de leur outil analytics.<br />
<ul style="text-align: left;">
<li>64% des salariés ont un besoin de collaborer dans un spectre limité qui est leur équipe</li>
<li>45% avec ses pairs.</li>
<li>28% ont un besoin de travailler en mobilité</li>
<li>35% ont des besoins de travailler avec l'externe</li>
</ul>
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A ces besoins, les offres technologies répondent aisément et le taux de possession des utilisateurs de smartphone est de 88% (pour les questions liées à la mobilité).<br />
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C'est donc dans les usages, dans l'adoption de nouvelles pratiques et des technologies que se trouvent les freins. <br />
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Un des premiers freins vient des solutions collaboratives internes qui sont utilisées par les collaborateurs.<br />
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<ul style="text-align: left;">
<li>Pour 66% des répondants, l’émail reste l'outil de prédilection pour les échanges, mettant en avant un flux d'information basé plus sur des usages désynchronisés que synchronisés, et sur la duplication des contenus.</li>
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<ul style="text-align: left;">
<li>A noter que seuls 18% des participants utilisent les réseaux sociaux internes à l'entreprise et que 17% n'utilise aucune des solutions proposées (ce qui peut correspondre au 17% qui n'ont pas besoin de collaborer). </li>
</ul>
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Le deuxième frein est que les solutions internes ne répondant pas forcement au besoin ou plutôt répondent mais avec une expérience utilisateur plus faible, les collaborateurs utilisent des outils grands publics pour échanger l'information. Ce sont 67% des personnes interrogées qui utilisent ces solutions alternatives. <br />
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C'est ainsi que des solutions tel que Facebook ou Whatsapp s'installent progressivement dans le quotidien des collaborateurs. Ces solutions ont l'avantage d’être facilement accessibles (pas besoin d'un smartphone entreprise), connus pour des usages privés (donc déjà adoptés) et se limitent à un usage mais le font très bien. <br />
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Le grand risque lié à ces utilisations d'"<i>Alternative IT</i>", autre que la sécurité bien entendu , est que le <i>"capital social [...] se développe en dehors de l’entreprise, sans qu’elle ne soit partie prenante et sans qu’elle n’en maitrise les règles et l’accès. Pire, elle laisse les plateformes propriétaire de cet actif".</i><br />
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En se concentrant sur l’adoption des RSE et plateformes collaboratives, on se rend compte que celles ci progressent lentement mais surement :<br />
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En moyenne chaque année ces technologies embarquent 15% de collaborateurs en plus.<br />
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Cependant, la répartition de l’engagement peut être totalement hétorogène dans une même entreprise.<br />
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Ceci est du en général au niveau d'accompagnement réalisé mais aussi aux actions dans le temps.<br />
Les résultats présentés montrent et rappellent que plus le niveau d'accompagnement est élévé (dès le début) plus les communautés ont tendance à vivre dans le temps. <br />
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L'évolution de ces pratiques se fait dans le temps et le plus grand challenge est bien évidemment le changement de posture des
collaborateurs quel que soit le rôle dans l'organisation. <br />
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Que l'on soit sur une communauté métier, équipe, projet, des progrès seront toujours possibles mais le goulot d’étrangement viendra toujours du collaborateur ou du manager qui ne participe pas à l'effort collectif.<br />
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<b>Des entreprises du CAC 40 avec divers niveaux de maturité.</b><br />
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Le 10e tome révèle aussi un benchmark de maturité des entreprises du CAC 40 en fonction des données publiques disponibles.<br />
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Ce benchmark fait ressortir :<br />
<ul style="text-align: left;">
<li>4 entreprises matures qui ont des actions de transformation profondes : Axa banque, Orange, Accor Hotels et Schneider Electric </li>
<li>13 avec des actions de fond </li>
<li>12 avec des actions de surfaces</li>
<li>11 avec des évolutions technologiques avant tout. </li>
</ul>
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<span style="font-size: x-small;">Les critères de classement et le détail sont disponibles dans l'étude</span>.</div>
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Il semble donc qu'aujourd'hui une grande partie des organisations se modernisent (offre de nouvelles technologies, d'applications) et sont sur le chemin de la transformation mais que très peu finalement se transforment réellement (vision globale avec un accent sur les modes de travail, le management). <br />
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Pour passer de la modernisation à la transformation, il faudra notamment s'appuyer sur 3 principaux axes :<br />
<ul style="text-align: left;">
<li>Axe métiers : "Socialisation des processus"</li>
<li>Axe transversal : "Décloisonner l'entreprise"</li>
<li>Axe équipes : ""Retrouver de l’efficacité"</li>
</ul>
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Notes : Bien sur vous retrouverez dans cette édition l'analyse des solutions existantes avec plus de 60 solutions qu'elles soient purement internes (Office365, Jalios, Jive, G suite,... ) mais aussi des solutions tout public (Trello, Whatsapp,...) <br />
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<span style="font-size: x-small;">Liste des solutions analysées </span></div>
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Bonne lecture !<br />
Accès au <a href="http://www.lecko.fr/etatdelart_tome10/" target="_blank">Tome 10 etat de lart de la transformation des organisations</a><br />
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</div>
Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-23812450834676605742018-01-26T16:46:00.003+01:002022-08-02T14:33:50.015+02:00#esnchat Community Manager in ESN for 2018<div dir="ltr" style="text-align: left;" trbidi="on">
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<br />
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<span lang="EN-US" style="mso-ansi-language: EN-US;">On Thursday
evening the #esnchat discuess about Community Managers with the main topic was what is the role in 2018</span></div>
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<br /></div>
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<span lang="EN-US" style="mso-ansi-language: EN-US;">Without
waiting, here are some questions and main returns from participants.</span></div>
<br />
<br />
<br />
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<a href="https://4.bp.blogspot.com/-A7E0tlvEhb4/WmtGoJpv9JI/AAAAAAAAbDA/Xcl4S5WMZyo429ejlh60ba337MObH49zwCLcBGAs/s1600/DUaIai0W4AAv9un.jpg%2Blarge1.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="512" data-original-width="1024" height="200" src="https://4.bp.blogspot.com/-A7E0tlvEhb4/WmtGoJpv9JI/AAAAAAAAbDA/Xcl4S5WMZyo429ejlh60ba337MObH49zwCLcBGAs/s400/DUaIai0W4AAv9un.jpg%2Blarge1.jpg" width="400" /></a></div>
<br />
<ul style="text-align: left;">
<li><span lang="EN-US" style="mso-ansi-language: EN-US;">Create an
open space where people want to come</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;">Find
information</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;">To be the
heart and soul of his community.</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;">Gather
people according to their interest and complementarity</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;">Make the
community live even without it</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;">Build a
community of critical size</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;">Collect top
management support</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;">Participate
in the company's vision</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;">Understand
the behavioral difficulties faced by users</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;">Provide
support to users</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;">Make sure
everyone feels comfortable and finds benefits</span></li>
</ul>
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<a href="https://1.bp.blogspot.com/-TMD03D7_LZY/WmtGrsfIjCI/AAAAAAAAbDE/5I91QXTvA8wJddBxJ9Fc3LyWyDo5OF7aACLcBGAs/s1600/DUaIoBCX4AUA53z.jpg%2Blarge.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="512" data-original-width="1024" height="200" src="https://1.bp.blogspot.com/-TMD03D7_LZY/WmtGrsfIjCI/AAAAAAAAbDE/5I91QXTvA8wJddBxJ9Fc3LyWyDo5OF7aACLcBGAs/s400/DUaIoBCX4AUA53z.jpg%2Blarge.jpg" width="400" /></a> </div>
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<ul style="text-align: left;">
<li><span lang="EN-US" style="mso-ansi-language: EN-US;"><span style="mso-spacerun: yes;"> </span>Balancing time between helping adopt
practices and developing new uses</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;"><span style="mso-spacerun: yes;"> </span>Be Focused only on specific user needs</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;"><span style="mso-spacerun: yes;"> </span>Thinking that once the community launched
the hardest is done</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;"><span style="mso-spacerun: yes;"> </span>Do not take the time to share success</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;"><span style="mso-spacerun: yes;"> </span>Monopolize information</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;"><span style="mso-spacerun: yes;"> </span>Do not be the center of attention</span></li>
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<span lang="EN-US" style="mso-ansi-language: EN-US;">2 approaches:</span></div>
<br />
<ul style="text-align: left;">
<li><span lang="EN-US" style="mso-ansi-language: EN-US;"><span style="mso-spacerun: yes;"> </span>No :</span></li>
<ul>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;"><span style="mso-spacerun: yes;"></span>the animator must be close to the
people, he must animate the whole, be able to orient</span><span lang="EN-US" style="mso-ansi-language: EN-US;"> </span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;">Employees have a permanent need to be
helped and guided by a person </span><br /><span lang="EN-US" style="mso-ansi-language: EN-US;"></span></li>
</ul>
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<div class="separator" style="clear: both; text-align: left;">
</div>
<ul style="text-align: left;">
<li><span lang="EN-US" style="mso-ansi-language: EN-US;"><span style="mso-spacerun: yes;"> </span>Yes :</span><span lang="EN-US" style="mso-ansi-language: EN-US;"></span></li>
<ul>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;"><span style="mso-spacerun: yes;"></span>Some communities can live without CM.
But only with a certain maturity of uses</span><span lang="EN-US" style="mso-ansi-language: EN-US;"></span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;"><span style="mso-spacerun: yes;"></span>The goal of a facilitator is to ensure
that the community lives without it in time</span></li>
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<br />
<br />
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<div class="separator" style="clear: both; text-align: center;">
<a href="https://3.bp.blogspot.com/-LDLEobGvZ-M/WmtGuicBTyI/AAAAAAAAbDM/AGZFFwYJ57MkcPQyJ2-c8S68EzvjpHR9ACLcBGAs/s1600/DUaKa-0XkAAy-rl.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="512" data-original-width="1024" height="160" src="https://3.bp.blogspot.com/-LDLEobGvZ-M/WmtGuicBTyI/AAAAAAAAbDM/AGZFFwYJ57MkcPQyJ2-c8S68EzvjpHR9ACLcBGAs/s320/DUaKa-0XkAAy-rl.jpg" width="320" /></a></div>
<div class="separator" style="clear: both; text-align: center;">
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<div class="separator" style="clear: both; text-align: center;">
</div>
<div class="separator" style="clear: both; text-align: center;">
</div>
<div class="separator" style="clear: both; text-align: center;">
</div>
<br />
<ul style="text-align: left;">
<li><span lang="EN-US" style="mso-ansi-language: EN-US;">Measure the
engagement rate</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;">Estimate
the value of trade</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;">Users
satisfaction</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;">Gain for
trades</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;">Speed of
dissemination of information</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;">Resolved
issues</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;">Speed of
questions resolved</span></li>
</ul>
<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://1.bp.blogspot.com/-S60wZqZ8Gq8/WmtGswkOPLI/AAAAAAAAbDI/wn1-Dwhf4XIFkJSg4zJ-ubPuX1gjHOdEgCLcBGAs/s1600/DUaK2H6XUAEQhlE5.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="512" data-original-width="1024" height="160" src="https://1.bp.blogspot.com/-S60wZqZ8Gq8/WmtGswkOPLI/AAAAAAAAbDI/wn1-Dwhf4XIFkJSg4zJ-ubPuX1gjHOdEgCLcBGAs/s320/DUaK2H6XUAEQhlE5.jpg" width="320" /></a></div>
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<br />
<ul style="text-align: left;">
<li><span lang="EN-US" style="mso-ansi-language: EN-US;">Business
leader</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;"><span style="mso-spacerun: yes;"></span>Knowledge Manager</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;"><span style="mso-spacerun: yes;"></span>Head of the center of expertise of social
and collaborative uses</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;"><span style="mso-spacerun: yes;">R</span>esponsible for the employee experience</span></li>
<li><span lang="EN-US" style="mso-ansi-language: EN-US;"><span style="mso-spacerun: yes;"></span>Anyone who wants to know the value to be engaged</span> </li>
</ul>
<br />
<br />
<br />
You can find all tweets with <a href="https://twitter.com/search?f=tweets&q=%23esnchat&src=typd" target="_blank">#esnchat</a><br />
<br />
<br />
<br />
Thanks to all participants:<br />
<a href="https://twitter.com/noahsparks" target="_blank">@noahsparks</a><br />
<a class="pretty-link js-user-profile-link" data-user-id="98363312" dir="ltr" href="https://twitter.com/BarbFFm" rel="noopener"><span class="username u-dir u-textTruncate" dir="ltr">@<b>BarbFFm</b></span></a><br />
<span class="username u-dir u-textTruncate" dir="ltr"><b><a class="ProfileCard-screennameLink u-linkComplex js-nav" data-aria-label-part="" data-send-impression-cookie="true" href="https://twitter.com/rainerbartl"><span class="username u-dir" dir="ltr">@<b class="u-linkComplex-target">rainerbartl</b></span></a> </b></span><br />
<span class="username u-dir u-textTruncate" dir="ltr"><b> </b></span><a class="account-group js-account-group js-action-profile js-user-profile-link js-nav" data-user-id="29927290" href="https://twitter.com/dilipbayas"><span class="username u-dir u-textTruncate" dir="ltr">@<b>dilipbayas</b></span></a><br />
<a class="account-group js-account-group js-action-profile js-user-profile-link js-nav" data-user-id="50051728" href="https://twitter.com/mluzrodrigo"><span class="username u-dir u-textTruncate" data-aria-label-part="" dir="ltr">@<b>mluzrodrigo</b></span></a><br />
<a class="ProfileCard-screennameLink u-linkComplex js-nav" data-aria-label-part="" data-send-impression-cookie="true" href="https://twitter.com/sharonlinapearc">
<span class="username u-dir" dir="ltr">@<b class="u-linkComplex-target">sharonlinapearc</b></span></a><br />
<br />
<span class="username u-dir" dir="ltr"><span class="u-linkComplex-target">and CM: </span><b class="u-linkComplex-target"> </b></span><br />
<span class="username u-dir" dir="ltr"><b class="u-linkComplex-target"><a class="ProfileCard-screennameLink u-linkComplex js-nav" data-aria-label-part="" data-send-impression-cookie="true" href="https://twitter.com/jhonig1">
<span class="username u-dir" dir="ltr">@<b class="u-linkComplex-target">jhonig1</b></span></a></b></span><br />
<span class="username u-dir" dir="ltr"><b class="u-linkComplex-target"><span class="username u-dir" dir="ltr"><b class="u-linkComplex-target"><a class="ProfileCard-screennameLink u-linkComplex js-nav" data-aria-label-part="" data-send-impression-cookie="true" href="https://twitter.com/srjf"><span class="username u-dir" dir="ltr">@<b class="u-linkComplex-target">srjf</b></span></a> </b></span></b></span><br />
<br />
Don't hesitate to comment and complete it<br />
</div>
<div>
Find all exchange here : <a href="https://wakelet.com/wake/35fb8c89-0334-4939-916b-200d70ae5674">https://wakelet.com/wake/35fb8c89-0334-4939-916b-200d70ae5674</a><br />
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Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-25452521597991978322018-01-26T16:46:00.002+01:002022-08-02T14:32:57.337+02:005 questions sur le Community Manager (l'animateur de communauté) en 2018<div dir="ltr" style="text-align: left;" trbidi="on">
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Jeudi soir l' <a href="https://twitter.com/search?f=tweets&q=%23esnchat&src=typd" target="_blank">#esnchat</a> traité des Community Managers avec comme thématiques les rôles et missions du CM en 2018.</div>
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Sans attendre, voici les questions et les principaux retours des participants. <br />
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<i><b>Q1 : Quels sont les missions essentielles en tant que Community Manager ? </b></i><br />
<ul style="text-align: left;">
<li>Créer un espace ouvert où les personnes ont envie de venir</li>
<li>Trouver de l'information</li>
<li>Être le cœur et l’âme de sa communauté.</li>
<li>Rassembler les gens en fonction des d’intérêts et complémentarité</li>
<li>Faire en sorte que la communauté vive même sans lui</li>
<li>Construire une communauté d'une taille critique</li>
<li>Recueillir le soutien du Top management et des métiers</li>
<li>Participer à la vision de l'entreprise</li>
<li>Comprendre les difficultés comportementales rencontrées par les utilisateurs </li>
<li>Apporter un soutien aux utilisateurs</li>
<li>S'assurer que tout le monde se sent à l'aise et trouve des bénéfices </li>
</ul>
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<b><i>Q2 : Quels sont les pièges à éviter en tant que Community Manager </i></b><br />
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<ul style="text-align: left;">
<li>Penser à bien repartir la charge de travail (il ne peut pas tout faire tout seul)</li>
<li>Ne pas se nourrir des intérêts des collaborateurs</li>
<li>Équilibrer son temps entre aider à l'adoption des pratiques et développer de nouveaux usages</li>
<li>Se centrer que sur des besoins d'utilisateurs spécifiques</li>
<li>Penser qu'une fois la comunauté lancée le plus dur est fait</li>
<li> Ne pas prendre le temps de partager les succès</li>
<li> Monopoliser de l'information</li>
<li>Ne pas être le centre d'attention </li>
</ul>
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<a href="https://2.bp.blogspot.com/-axTwWahm9go/WmsxBgNX3tI/AAAAAAAAbB8/RnT9fAtnh9g_mYeudFfdfkcXBOpBlKb3ACLcBGAs/s1600/DUaKLemWsAItOtq.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="512" data-original-width="1024" height="200" src="https://2.bp.blogspot.com/-axTwWahm9go/WmsxBgNX3tI/AAAAAAAAbB8/RnT9fAtnh9g_mYeudFfdfkcXBOpBlKb3ACLcBGAs/s400/DUaKLemWsAItOtq.jpg" width="400" /></a></div>
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<b><i>Q3 : Un RSE (ou une communauté) peut il vivre sans animateur ?</i></b><br />
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2 écoles :<br />
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<ul style="text-align: left;">
<li>Non : </li>
<ul>
<li>l'animateur doit être proche des gens, il doit animer l'ensemble, pouvoir orienter</li>
<li>Les collaborateurs ont un besoin permanent de pouvoir être aidés et re guidés par une personne</li>
</ul>
</ul>
<ul style="text-align: left;">
<li>Oui :</li>
<ul>
<li>Certaines communautés peuvent vivre sans CM. Mais seule avec une certaine maturité des usages</li>
<li> L'objectif d'un animateur est de faire en sorte que la communauté vive sans lui dans le temps</li>
</ul>
</ul>
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<a href="https://3.bp.blogspot.com/-1HIsZBQhV2g/Wms8CO9eacI/AAAAAAAAbCU/nMtGrQUZ_PwWmSGRYyHKQHekRJj-WA3oQCLcBGAs/s1600/DUaKa-0XkAAy-rl.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="512" data-original-width="1024" height="200" src="https://3.bp.blogspot.com/-1HIsZBQhV2g/Wms8CO9eacI/AAAAAAAAbCU/nMtGrQUZ_PwWmSGRYyHKQHekRJj-WA3oQCLcBGAs/s400/DUaKa-0XkAAy-rl.jpg" width="400" /></a></div>
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<b><i>Q4 : Comment mesurer le(s) succès d'un CM ? </i></b><br />
<ul style="text-align: left;">
<li>Mesurer le taux d'engagement</li>
<li>Estimer la valeur des échanges</li>
<li>Satisfaction des utilisateurs </li>
<li>Gain pour les métiers</li>
<li>Rapidité de diffusion d'une information</li>
<li>Problématiques résolues</li>
<li>Rapidité des questions résolues </li>
</ul>
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<a href="https://4.bp.blogspot.com/-0U1wBOhCkD8/WmtBDNBpA_I/AAAAAAAAbCo/PtbCb15vq3QbUD-yBhFEm0WVfh4W25EdQCLcBGAs/s1600/DUaK2H6XUAEQhlE5.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="512" data-original-width="1024" height="200" src="https://4.bp.blogspot.com/-0U1wBOhCkD8/WmtBDNBpA_I/AAAAAAAAbCo/PtbCb15vq3QbUD-yBhFEm0WVfh4W25EdQCLcBGAs/s400/DUaK2H6XUAEQhlE5.jpg" width="400" /></a></div>
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<b><i>Q5 : A qui l'animateur doit il reporter ? </i></b><br />
<ul style="text-align: left;">
<li>Business leader</li>
<li>Responsable des connaissances</li>
<li>Responsable du centre d'expertise des usages sociaux et collaboratifs</li>
<li>Responsable de l'expérience employé</li>
<li>Toute personne à qui il doit montrer de la valeur</li>
</ul>
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Chacun des points pourraient bien entendues être développés, mais c'est un #chat ;-) <br />
<br />
<br />
Merci aux divers participants :<br />
<a href="https://twitter.com/noahsparks" target="_blank">@noahsparks</a><br />
<complete id="goog_1778911610"></complete><a class="pretty-link js-user-profile-link" data-user-id="98363312" dir="ltr" href="https://twitter.com/BarbFFm" rel="noopener"><span class="username u-dir u-textTruncate" dir="ltr">@<b>BarbFFm</b></span></a><br />
<span class="username u-dir u-textTruncate" dir="ltr"><b><a class="ProfileCard-screennameLink u-linkComplex js-nav" data-aria-label-part="" data-send-impression-cookie="true" href="https://twitter.com/rainerbartl"><span class="username u-dir" dir="ltr">@<b class="u-linkComplex-target">rainerbartl</b></span></a> </b></span><br />
<span class="username u-dir u-textTruncate" dir="ltr"><b> </b></span><a class="account-group js-account-group js-action-profile js-user-profile-link js-nav" data-user-id="29927290" href="https://twitter.com/dilipbayas"><span class="username u-dir u-textTruncate" dir="ltr">@<b>dilipbayas</b></span></a><br />
<a class="account-group js-account-group js-action-profile js-user-profile-link js-nav" data-user-id="50051728" href="https://twitter.com/mluzrodrigo"><span class="username u-dir u-textTruncate" data-aria-label-part="" dir="ltr">@<b>mluzrodrigo</b></span></a><br />
<a class="ProfileCard-screennameLink u-linkComplex js-nav" data-aria-label-part="" data-send-impression-cookie="true" href="https://twitter.com/sharonlinapearc">
<span class="username u-dir" dir="ltr">@<b class="u-linkComplex-target">sharonlinapearc</b></span></a><br />
<br />
<span class="username u-dir" dir="ltr"><span class="u-linkComplex-target">et aux animateurs :</span></span><br />
<span class="username u-dir" dir="ltr"><b class="u-linkComplex-target"><a class="ProfileCard-screennameLink u-linkComplex js-nav" data-aria-label-part="" data-send-impression-cookie="true" href="https://twitter.com/jhonig1">
<span class="username u-dir" dir="ltr">@<b class="u-linkComplex-target">jhonig1</b></span></a></b></span><br />
<span class="username u-dir" dir="ltr"><b class="u-linkComplex-target"><span class="username u-dir" dir="ltr"><b class="u-linkComplex-target"><a class="ProfileCard-screennameLink u-linkComplex js-nav" data-aria-label-part="" data-send-impression-cookie="true" href="https://twitter.com/srjf"><span class="username u-dir" dir="ltr">@<b class="u-linkComplex-target">srjf</b></span></a> </b></span></b></span><br />
<br />
<br />
<span class="username u-dir" dir="ltr"><span class="u-linkComplex-target"><span class="username u-dir" dir="ltr"><span class="u-linkComplex-target">Si vous voulez des détails sur un thème particulier</span></span>, commenter et / ou compléter, n'hésitez pas dans les commentaires... </span></span><br />
<br />
<br /></div>
Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-17269698081946377382017-12-12T12:11:00.000+01:002019-03-15T10:55:23.259+01:00Si, les RSE apportent des bénéfices et permettent de casser les silos<div dir="ltr" style="text-align: left;" trbidi="on">
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<a href="https://2.bp.blogspot.com/-sKnXmCCPFCI/WibmY_YZadI/AAAAAAAAaQY/SgkWjycuu8YMp8WaKbzZdDM0W6h5Pm5KgCLcBGAs/s1600/2_nh7xx.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="241" data-original-width="524" height="146" src="https://2.bp.blogspot.com/-sKnXmCCPFCI/WibmY_YZadI/AAAAAAAAaQY/SgkWjycuu8YMp8WaKbzZdDM0W6h5Pm5KgCLcBGAs/s320/2_nh7xx.jpg" width="320" /></a></div>
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">IGS-RH publiait il y
a une semaines une étude sur les réseaux sociaux d’entreprise
nommée : « Pourquoi les réseaux sociaux d’entreprise peinent
encore à développer des comportements collaboratifs » (étude
disponible <a href="http://www.igs-ecoles.com/recherche/chaire-intelligence-rh-rse/">ici</a> ), reprise par de nombreux journaux (voir la
liste faite sur l’article <a href="https://www.linkedin.com/pulse/haro-sur-les-r%C3%A9seaux-sociaux-dentreprise-isabelle-vanwaelscappel/?trackingId=Qn%2B6wzLLbP6yfyE%2BB%2FqW1A%3D%3D">« Haro sur les réseaux sociaux d’entreprise »</a>).</span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Cette étude porte sur
2 entreprises (page 10 de l’étude) de plus de 5000 employés.</span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Voici une partie du
constat :</span></span></div>
<ul type="disc">
<li class="MsoNormal"><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Le taux d’utilisation est faible</span></span></li>
<li class="MsoNormal"><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Les RSE se superposent aux canaux
hiérarchiques traditionnels</span></span></li>
<li class="MsoNormal"><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Les salariés viennent contribuer
avant tout dans les communautés initiées par leurs managers</span></span></li>
</ul>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Les
raisons évoquées :</span></span></div>
<ul type="disc">
<li class="MsoNormal"><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Les salariés doutent de la qualité
de l’information qui y est partagée</span></span></li>
<li class="MsoNormal"><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Les salariés craignent d’être
déloyaux envers leurs managers s’ils contribuent dans d’autres groupes que
celui de leur manager</span></span></li>
<li class="MsoNormal"><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Les salariés s’inquiètent d’une
évaluation latente de la quantité ou de la qualité de leurs contributions</span></span></li>
</ul>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">A la lecture de cette
étude, certains éléments semblent être à prendre avec une certaine hauteur par
rapport à ce qu’on l’on constate dans la réalité.</span></span></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Voici donc un petit
« Vrai / faux » par rapport à ce que je vois sur le
terrain.</span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;"><i>« Les réseaux
sociaux permettent à leurs utilisateur de créer un profil […] et de partager de
l’information avec l’ensemble de leur abonnés »</i></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Faux : cette
définition serait vrai si et seulement si, il ne pouvait exister que des
communautés dites « fermées » où il faudrait être membre pour accéder
et interagir avec le contenu d’une communauté. Les divers RSE proposent des
communautés dites « publiques » qui permettent à chacun de venir
consulter l’information sans être pour autant abonné. Ce peut être le cas d’une
communauté de direction de la communication, de direction de ressources
humaines (celle-ci pouvant avoir en parallèle une communauté fermée limitée à
ses membres), … </span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Vrai : la
possibilité pour chacun d’enrichir son profil avec des informations
personnelles (comme les compétences, le parcours professionnel, ou encore les
centres d’intérêt) reste, il est vrai aujourd’hui faiblement utilisée par les
salariés, qui n’en perçoivent pas toujours l’intérêt immédiat, ou qui craignent
de trop se dévoiler en entreprise.</span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;"><i>« Les réseaux
sociaux ne peuvent être utilisés que par un nombre de limité d’individus – au
maximum l’ensemble des salariés - pour des raisons évidentes de
confidentialité »</i></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Faux :
heureusement, la grande partie des plateformes collaboratives permettent
l’ouverture de communautés à l’externe (regroupant des collaborateurs et des
tiers) pour des raisons évidentes de collaboration. Il est ainsi beaucoup plus
simple de travailler avec des prestataires, de fluidifier l’information. Bien sûr,
ces ouvertures vers l’écosystème de l’entreprise ne peuvent se faire que de
façon contrôlée et encadrée, afin de ne pas mettre en danger la confidentialité
des données échangées.</span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;"><i>« Les RSE
offrent des opportunité de visibilité »</i></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Vrai – mais pas
que</span></span></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Ce n’est pas la
promesse « de visibilité » la plus concrète qui intéresse les
utilisateurs. Les promesses les plus concrètes sont comment l’information
va-t-elle être plus fluide, comment je vais gagner du temps dans mon quotidien,
comment je vais pouvoir obtenir une réponse à une question plus rapidement.</span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;"><i>« Le design et
la conception des outils digitaux permettent une utilisation immédiate, sans
formation, ni cout d’entrée »</i></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Faux : même si
les plateformes sont relativement aisées à prendre en main, la formation reste
essentielle : celle-ci permet d’éliminer la peur de l’interface qui est un
des premiers freins existants lors de la mise en place d’une nouvelle
technologie. Elle permet également de mettre en avant les bénéfices tant
individuels que collectifs dans un contexte métier sans présenter uniquement
les fonctionnalités de la plateforme. Elle apporte dès lors du concret pour les
utilisateurs.</span></span></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">De plus, le coût
d’entrée existe : revoir les processus métier afin de les simplifier et
voir comment ceux-ci peuvent à travers le RSE avoir plus de sens et plus de
valeur, travailler sur la posture des collaborateurs quelle que soit leur
fonction, communiquer, etc. sont autant de couts indirects qui doivent être
prise en compte pour en faire un soutien à l’organisation et créer de
l’agilité.</span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;"><i>« 46% des
groupes étudiés ont été créés par des managers » </i></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Remarque :
Réussir à engager les managers à créer des communautés, à les rendre actifs, à
laisser leur équipe partager de l’information est plutôt difficile et demande
un certain temps. Il s’agit pour eux d’une remise en cause de leur fonction et
de leur rôle. Il est nécessaire de travailler sur la posture de cette
catégorie, de leur faire comprendre leur nouveau rôle et comment ils peuvent
tirer des bénéfices de ces technologies collaboratives et sociales. C’est
notamment cette évolution de la posture managériale dans sa globalité qui est
un des facteurs clés de succès. Au-delà d’un aspect purement outil, il s’agit
surtout d’un défi autour de l’évolution de la posture managériale au sein de
l’entreprise.</span></span></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Aussi, il est rare
d’avoir un taux aussi élevé de managers qui sont créateurs de groupe, la
plupart étant créée par un membre de l’équipe.</span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;"> <i>« Les
individus sont 8,5 fois plus engagés dans les groupes créés par leur manager
que dans les autres ».</i></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Remarque :
Lorsqu’on accompagne des RSE, très souvent les communautés les plus actives
sont les communautés « running » ou autre communautés qui n’ont rien
à voir avec des besoins métiers, mais des communautés d’intérêts (du moins au
début). </span></span></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Souvent d’autres
communautés très actives sont des communautés relatives à des thématiques
larges et transverses au niveau de l’entreprise. Les communautés supports ou
les communautés de partage de bonnes pratiques en sont un bon exemple. </span></span></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">La règle est que les
collaborateurs participent dans les communautés qui leur apportent
un plus dans leur quotidien.</span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Après cet exercice du
vrai/faux, quelles conclusions tirer de cette étude ?</span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">1. Il ne fait
pas bon vivre dans les entreprises interrogées en tant que collaborateur</span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">« Doute »,
« crainte », « déloyauté », absence d’information…
Que dire de ces termes dans des entreprises qui sont censées se transformer. </span></span></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">A lire ces mots, on
comprend parfaitement pourquoi les RSE dans ces structures ne sont pas adoptés.
La mise en place d’un RSE s’accompagne (idéalement avant), d’un travail sur les
postures, sur les valeurs de l’entreprise. L’adoption de telles plateformes
nécessite un climat de confiance, un esprit de droit à l’essai, la volonté de
chacun de participer non pas au partage de connaissance uniquement dans son
équipe ou dans son métier mais à l’ensemble de l’organisation. </span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">2. Les entreprises
étudiées n’ont pas fait d’accompagnement au changement</span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Les éléments remontés
par les utilisateurs montrent que peu d’accompagnement a été fait. Ni au niveau
de la posture, ni au niveau des bénéfices individuels qui peuvent être liés que
ce soit pour les managers et autres collaborateurs, ni au niveau des bénéfices
collectifs, une communication pour expliquer et rassurer (voilà ce qui va se
passer, voici les informations qui seront partagés, voici les don’t… ).</span></span></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;"> </span></span></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">3. Des informations
en opposition avec une étude plus large </span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Une étude <a href="https://hbr.org/2017/11/what-managers-need-to-know-about-social-tools?utm_content=buffer7fe64&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer">McKinsey</a> (même si elle date de 2012) réalisée sur
4200 entreprises estime que :</span></span></div>
<ul type="disc">
<li class="MsoNormal"><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">72% estime une plus grande
facilité dans les flux de communication</span></span></li>
<li class="MsoNormal"><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">88% des employés sont plus à même
de trouver une expertise interne plus facilement</span></span></li>
<li class="MsoNormal"><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Que ces technologies permettent la
collaboration et le partage de connaissance « cross silos » </span></span></li>
</ul>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">4. Même si le RSE
n’est pas global il est bénéfique pour une partie des populations et c’est déjà
ça de gagner.</span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">La réalité terrain
montre qu’il est rare que le RSE soit utilisé dans les grands groupes par tous
les salariés. </span></span></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Cependant, on peut
constater des chiffres de participation sont bien loin de la règle des 1/9/90
de Jakob Nielsen (création de contenu/réaction au contenu/ simple lecteur)
des réseaux sociaux dit externes. Dans les entreprise se ratio est plus
de l’ordre en moyenne autour des 15/25/60 avec un minimum de 50% de taux
d’inscrits et peut s’élever à 30/40/30. Cela prend du temps bien évidement ( il
est dommage que l’étude ne précise depuis combien de temps les RSE sont
implantés dans les entreprises témoins).</span></span></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Au-delà de ces
chiffres et au niveau cross métier, je vois de bonnes pratiques partagées à
travers divers métiers, des métiers qui échangent en transverses (par exemple
marketing central/magasin/vendeur/ SAV), des projets et des process dont les
temps sont réduits dans les temps voir même des réflexions collectives sur les
stratégies à long terme.</span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Le RSE peuvent et
apportent donc de vrais bénéfices pour les métiers et cross métiers et donc
pour l’entreprise avec de fortes possibilités de création de valeur ou de
réactivité sur le moyen terme, car n’oublions pas que c’est dans le temps que
les transformations internes (liées aux transformations externes) apportent de
la valeur.</span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Comme toute
introduction de technologie dans une organisation, la technologie doit
être en soutien des process et des hommes. C ‘est dont sur l’aspect
humain que doit être privilégié l’accompagnement au changement. </span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
</div>
Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-27629084090573992402017-11-06T11:22:00.004+01:002022-08-02T14:34:29.805+02:00Management : les bénéfices de la confiance<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">La transformation numérique s’appuie sur 3 piliers : </span></span></div>
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;"></span></span>
<ul style="text-align: left;">
<li><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">La technologie</span></span></li>
<li><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Les processus</span></span></li>
<li><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">L’humain.</span></span></li>
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<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">C’est l’interaction de ces 3 ensembles qui permettent en
général de réussir puis pérenniser la transformation numérique d’une
organisation. </span></span></div>
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<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
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<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Du côté humain une grande place de l’accompagnement repose
sur le principe de passer d’un mode « contrôle et commande » d’un
manager à un mode basé sur un manager facilitateur et au service de ses
collaborateurs. </span></span></div>
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<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Pour cela, un travail sur la notion de<span style="mso-spacerun: yes;"> </span>confiance est un axe prioritaire.</span></span></div>
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<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
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<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Les études et travaux de Paul J Zack ont mis en avant les
bénéfices que la confiance apporte à la fois au niveau individuel mais aussi au
niveau collectif. </span></span></div>
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<span style="font-size: x-small;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
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<span style="font-size: x-small;"><span style="font-family: "verdana" , sans-serif;"><a href="https://www.pinterest.fr/pin/34410384636864249/" target="_blank"><img alt="https://www.pinterest.fr/pin/34410384636864249/" border="0" data-original-height="1600" data-original-width="640" height="640" src="https://2.bp.blogspot.com/-yEqlke8Xr-M/WgBBstp-EJI/AAAAAAAAZ3g/rTRg7e72g8EqbUTjAfw77RbIpNf1ZvGAQCLcBGAs/s640/Les%2Bbenefices%2Bde%2Bla%2Bconfiance.png" width="256" /></a></span></span></div>
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<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">La confiance entre 2 personnes provient d’un élément
chimique appelé ocytocine. </span></span></div>
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<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
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<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Or, il est possible de d’accroitre le niveau d’ocytocine de
chacun à travers diverses actions et donc d’accroitre le niveau de confiance au sein d’une équipe et d’une organisation. </span></span></div>
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<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
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<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Paul.J Zack propose plusieurs actions pour accroitre la
confiance :</span></span></div>
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span>
<br />
<ul style="text-align: left;">
<li><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Reconnaitre l’excellence</span></span></li>
<li><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Provoquer un stress stimulant</span></span></li>
<li><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Donner aux collaborateurs la possibilité de
décider comment ils travaillent</span></span></li>
<li><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Donner une responsabilité aux
collaborateurs tout en laissant autonomes</span></span></li>
<li><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Partager l’information</span></span></li>
<li><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Créer des relations </span></span></li>
<li><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Faciliter le développement personnel</span></span></li>
</ul>
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<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
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<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">On voit bien dans divers cas les bénéfices de la confiance :</span></span></div>
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span>
<br />
<ul style="text-align: left;">
<li><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Feedback : </span></span></li>
</ul>
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<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Lorsqu’ un manager partage un feedback avec un collaborateur,
ou un échange entre collaborateurs, il sera plus facile de prendre en compte ce
feedback, si l’on a confiance dans la personne et dans donc le jugement. </span></span></div>
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<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Aujourd’hui, alors que se développe le principe de
conversations en entreprise, cette confiance est précieuse afin de faciliter l’amélioration
de tout type de livrable et de gagner du temps sur la prise de décision.</span></span></div>
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<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;"><span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span></span></span></div>
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span>
<br />
<ul style="text-align: left;">
<li><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Donner du sens à un projet : </span></span></li>
</ul>
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Il est en de même lorsqu’il faut donner un sens à un projet.
Plus la confiance est là, plus le message passera facilement auprès des divers
collaborateurs. </span></span></div>
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<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span>
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
<ul style="text-align: left;">
<li><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">L'apprentissage permanent
</span></span></li>
</ul>
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<![endif]--><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">
</span></span><br />
<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">L’apprentissage
permanent des collaborateurs est un facteur d’amélioration continue de
l’organisation. Cet apprentissage qu’il soit lors de « formation
officielle » ou entre pairs ou par transmission de savoir suppose d’avoir
confiance dans le « sachant ». Plus une personne a confiance dans les
connaissances du sachant, plus l’apprentissage peut être rapide et sa mise en
pratique appliquée.</span></span></div>
<span style="font-size: small;"><br /></span>
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span>
<br />
<ul style="text-align: left;">
<li><span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">La résolution de problèmes</span></span></li>
</ul>
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<div class="MsoNormal">
<span style="font-size: small;"><span style="font-family: "verdana" , sans-serif;">Lorsque via
un rse, le collaborateur pose une question afin de pouvoir trouver une solution
à un problématique rencontrée, avoir confiance envers les autres, permet de
tester directement la/ les solution(s) proposée(s) plutôt que de n’envoyer la
question uniquement aux personnes qu’ils jugent compétents et qui ne le sont
pas forcement, et n’avoir que peu de retours. (De plus la solution sera limitée
à un cercle restreint de personnes plutôt que de pouvoir bénéficier à un plus
grand nombre).</span></span></div>
<span style="font-family: "verdana" , sans-serif; font-size: small;">
</span><br />
<span style="font-size: small;"><br /></span>
<br />
<div class="separator" style="clear: both; text-align: left;">
<span style="font-size: small;"> <span style="font-size: xx-small;"><span style="font-family: "verdana" , sans-serif;">Aussi, qu'attendez vous pour faciliter un esprit de confiance dans votre organisation ? </span></span></span></div>
<span style="font-size: x-small;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span>
<span style="font-size: x-small;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span>
<span style="font-size: x-small;"><span style="font-family: "verdana" , sans-serif;">Sources :</span></span><br />
<span style="font-size: x-small;"><span style="font-family: "verdana" , sans-serif;">HBR France aout/septembre 2017</span></span><br />
<span style="font-size: x-small;"><span style="font-family: "verdana" , sans-serif;">site HBR France : <a href="https://www.hbrfrance.fr/magazine/2017/07/16147-neurosciences-de-confiance/" target="_blank">https://www.hbrfrance.fr/magazine/2017/07/16147-neurosciences-de-confiance/ </a></span></span><br />
<span style="font-size: x-small;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span>
<span style="font-size: x-small;"><span style="font-family: "verdana" , sans-serif;">Lien infographie : <a href="https://www.pinterest.fr/pin/34410384636864193/" target="_blank">pinterest</a></span></span><br />
<br />
<br /></div>
Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-53515892042669298622017-06-02T13:19:00.001+02:002022-08-02T14:35:22.073+02:00The State of Community Management 2017<div dir="ltr" style="text-align: left;" trbidi="on">
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</xml><![endif]-->La version 2017 de «<a href="https://www.communityroundtable.com/research/the-state-of-community-management/socm2017/" target="_blank"> The State of Community Management</a> »<span style="mso-spacerun: yes;"> </span>redigée et publiée par The Community Roundtable
(<a href="https://twitter.com/TheCR" target="_blank">@TheCR</a>) est disponible depuis le 23 mai.<br />
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Comme chaque année cette étude s’intéresse à savoir à quelle
stade de maturité de transformation sont les diverses organisations ayant répond
à l’enquête et à pouvoir soulever les bonnes pratiques pour gagner en maturité.
Le niveau de maturité est basé sur le modèle « The community
Maturity Model ».</div>
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Dans ce billet, je m’attacherai plus aux éléments du Community
Management interne qu’à l’externe même si toutes les données publiées ne
permettent pas dans certains cas de distinguer ces 2 axes.</div>
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Cependant, il me semble que les recommandations et
conclusions globales sont valables dans les 2 sphères.</div>
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De cette riche étude, voici les points que j'ai chois de mettre en avant.</div>
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<br />
<br />
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<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><b> 1.</b><span style="font: 7.0pt "Times New Roman";"></span></span></span><b style="mso-bidi-font-weight: normal;"> Seul 9%
des communautés peuvent calculer la création de valeur et le ROI </b></div>
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La
création de valeur générée et le ROI des communautés peuvent être calculés et
sont identifiés dans plus d’1 organisation sur 4. Mais Seules 9% des
communautés sont capable de calculer leur creation de valeur et le ROI.</div>
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Il existe cependant un écart
important entre les « Best in Class » et la moyenne comme l’indique
le graphique ci-dessous.</div>
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<![endif]-->Sur les communautés calculant
leur ROI plus <span style="mso-spacerun: yes;"> </span>de 50% évoque un ROI
de plus de 100%.
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<![endif]--><b style="mso-bidi-font-weight: normal;"><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"> 2.</span></span></b><b style="mso-bidi-font-weight: normal;"> L’activité d’une communauté ne reflète pas la
valeur crée par une communauté</b></div>
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Nous savons qu’en interne là règle
des 1/9/90 n’est pas applicable.</div>
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L’étude de 2017 montre les
indicateurs suivants :</div>
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<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://2.bp.blogspot.com/-yfO2qYeSXiE/WTCFOaUBztI/AAAAAAAAYK0/iDyN1Rd2v-kMfApOmmW5Kq9tnKQdDla0gCLcB/s1600/activit%25C3%25A9.PNG" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="402" data-original-width="76" height="320" src="https://2.bp.blogspot.com/-yfO2qYeSXiE/WTCFOaUBztI/AAAAAAAAYK0/iDyN1Rd2v-kMfApOmmW5Kq9tnKQdDla0gCLcB/s320/activit%25C3%25A9.PNG" width="60" /></a></div>
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<div class="MsoNormal">
Collaborateurs</div>
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<br />
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Créateurs</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Contributeurs</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Lecteurs</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Inactifs</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
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<ul style="text-align: left;">
<li> 8% des membres collaborent </li>
<li><span style="font-family: "symbol"; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"></span></span></span>11% créés du contenu</li>
<li><span style="font-family: "symbol"; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"> </span></span></span>21% contribuent (commentaires, like)</li>
<li><span style="font-family: "symbol"; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"> </span></span></span>35% viennent lire du contenu</li>
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plateforme mais ne se connectent pas).</li>
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Ces chiffres sont, par rapport à
l’étude 2016, encourageant, les nombres d’ « inactifs et de lecteurs »
diminuant pour se repartir en tant qu’actif « contributeurs, créateurs ou
collaborateurs ».</div>
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Même si le chiffre de « collaborator »<span style="mso-spacerun: yes;"> </span>reste faible, celui-ci est plutôt encourageant
passant de 6 à 8% en 1 an.</div>
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Dans la même idée même si 35%
viennent lire du contenu, il me semble qu’il faut relativiser ce chiffre qui
peut faire peur. En effet, si je viens lire du contenu, je prends connaissance
du contenu ce qui me permet d’enrichir mon activité ou peut être de trouver une
réponse, une solution à une question que je me pose. De ce fait, mon savoir
augmente même si je ne participe pas.</div>
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<br /></div>
<div class="MsoNormal" style="margin-left: 18.0pt;">
<b style="mso-bidi-font-weight: normal;">Cette année les pourcentages sont
identiques entre les meilleures communautés et la moyenne des communautés.</b></div>
<br />
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<b style="mso-bidi-font-weight: normal;">Dit autrement, l’engagement n’est pas significatif de la valeur crée
par une communauté.</b> </div>
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<br /></div>
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Les communautés qui créent plus
de valeur se distinguent notamment par :
</div>
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<li><span style="font-family: "symbol"; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"></span></span></span>Une capacité à calculer la valeur<span style="font-family: "symbol"; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"> </span></span></span></li>
<li>Un plus grand nombre de questions avec réponses</li>
<li><span style="font-family: "symbol"; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"></span></span></span>Des membres un peu plus actifs</li>
<li><span style="font-family: "symbol"; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"></span></span></span>Une plus forte participation de la hiérarchie.</li>
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/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Tableau Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin-top:0cm;
mso-para-margin-right:0cm;
mso-para-margin-bottom:10.0pt;
mso-para-margin-left:0cm;
line-height:115%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-fareast-language:EN-US;}
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<![endif]-->
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<div class="MsoNormal" style="margin-left: 18.0pt;">
</div>
<div class="MsoNormal" style="margin-left: 18.0pt;">
<br />
Pour faciliter la création de
valeur, 3 actions possibles pour le CM :</div>
<ul style="text-align: left;"><ul>
<li>Valoriser les actions des membres<span style="font-family: "symbol"; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"> </span></span></span></li>
<li><span style="font-family: "symbol"; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"> </span></span></span>Maintenir le réseau d’ambassadeurs, d’influenceurs</li>
<li><span style="font-family: "symbol"; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"> </span></span></span>Expliquer la création de valeur possible aux
décisionnaires.</li>
</ul>
</ul>
<div class="MsoNormal" style="margin-left: 18.0pt;">
</div>
<div class="MsoNormal">
La création de valeur se fera également par une action auprès
des comportements (postures) des
utilisateurs ce qui sort du périmètre du CM pour aller sur une sphère plus RH.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
</div>
<div class="MsoNormal">
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<m:brkBin m:val="before"/>
<m:brkBinSub m:val="--"/>
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Les communautés de collaboration (39%) et partage de
pratiques (38%) sont les plus largement représentées.</div>
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Elément intéressant et peut être
représentatif de l’évolution des organisations, les communautés se répartissent
en 2 grands groupes :</div>
<br />
<ul style="text-align: left;">
<li><span style="font-family: "symbol"; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Celles détenues par les membres eux-mêmes</li>
<li><span style="font-family: "symbol"; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Celles détenues par les directions métiers</li>
</ul>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://2.bp.blogspot.com/-wuH0-eOFk-s/WTCHA5novqI/AAAAAAAAYLE/wp3nra7m9p4z12LFXyiMH0qf4tt1mqS_QCLcB/s1600/responsabilit%25C3%25A9.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="346" data-original-width="422" height="262" src="https://2.bp.blogspot.com/-wuH0-eOFk-s/WTCHA5novqI/AAAAAAAAYLE/wp3nra7m9p4z12LFXyiMH0qf4tt1mqS_QCLcB/s320/responsabilit%25C3%25A9.PNG" width="320" /></a></div>
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<![endif]--><b style="mso-bidi-font-weight: normal;"><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">4.</span></span></b><b style="mso-bidi-font-weight: normal;"> Un niveau de maturité en évolution</b><br />
<br />
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<a href="https://2.bp.blogspot.com/-33xTJKXBEig/WTCHPFbqeXI/AAAAAAAAYLI/Rf5O5pHtxWYqLRI6-5SBb9bGKGMO2OeAgCLcB/s1600/stage%2Bde%2Bmaturit%25C3%25A9PNG.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="85" data-original-width="424" height="64" src="https://2.bp.blogspot.com/-33xTJKXBEig/WTCHPFbqeXI/AAAAAAAAYLI/Rf5O5pHtxWYqLRI6-5SBb9bGKGMO2OeAgCLcB/s320/stage%2Bde%2Bmaturit%25C3%25A9PNG.PNG" width="320" /></a></div>
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<br />
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La plus grande majorité (61%) des communautés est au stade 2.</div>
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A noter que près d’1/4 atteignent aujourd’hui le stage 3.</div>
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Cette différence s’explique notamment par :</div>
<br />
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<li><span style="font-family: "symbol"; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"></span></span></span>un budget dédié </li>
<li><span style="font-family: "symbol"; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"></span></span></span>le calcul de valeur créée </li>
<li><span style="font-family: "symbol"; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"></span></span></span>le niveau de reporting, </li>
<li><span style="font-family: "symbol"; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"></span></span></span>un léger manque de gouvernance</li>
<li>la typologie de création de contenu.</li>
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Concernant le budget voici la répartition moyenne </div>
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<br /></div>
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<div class="separator" style="clear: both; text-align: center;">
<a href="https://3.bp.blogspot.com/-sytWyLmiS7s/WTEXp6LRhLI/AAAAAAAAYLU/6-XXMUxS2v0VMdQkSAPd5xuZcdEGyltIQCLcB/s1600/budget.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="215" data-original-width="448" height="153" src="https://3.bp.blogspot.com/-sytWyLmiS7s/WTEXp6LRhLI/AAAAAAAAYLU/6-XXMUxS2v0VMdQkSAPd5xuZcdEGyltIQCLcB/s320/budget.PNG" width="320" /></a></div>
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Après plusieurs années, bien que la part diminue fortement
entre 2016 et 2017 (passant de 47% à 39%) la plus grande part du budget reste allouée à la partie technique.</div>
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Ceci explique également les 63% des communautés étant au
stade 2. </div>
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<![endif]--><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><b>5.</b> </span></span><b style="mso-bidi-font-weight: normal;">Une
acculturation pour tous, support de création de valeur</b><br />
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Tout collaborateur d'une organisation doit être acculturé au digital
pour favoriser la compréhension puis la création de valeur issue des
communautés. Cette acculturation peut se faire via diverses actions
qu'elles soient officielles ou plus informelles.<b style="mso-bidi-font-weight: normal;"> </b><br />
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<b style="mso-bidi-font-weight: normal;">Écouter et faire
participer les membres <span style="mso-spacerun: yes;"> </span>est un levier
pour accroitre la valeur.</b></div>
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Les communautés créant le plus de valeur ont dans 95% des
cas un process d’écoute des utilisateurs Elles permettent également aux membres
de participer au planning stratégique et d’être aussi des modérateurs.
L’objectif est de les rendre acteurs de et sur la plateforme.</div>
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2 cibles sont à accompagner spécifiquement.<br />
</div>
<div class="MsoNormal">
<br />
<span style="font-family: inherit;"></span><br />
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Ambassadeurs </b>(ou
influenceurs internes, key users selon le nom qu’on leur donne).</div>
<div class="MsoNormal">
Ces ambassadeurs ont à la fois des tâches mais doivent aussi
avoir des privilèges :</div>
<div class="MsoNormal">
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://3.bp.blogspot.com/-LZ4fjULTAxU/WTEYoiRTCCI/AAAAAAAAYLc/NWP9VVCJdYQl9S2_xvFlXWBwPaj0WzFMgCLcB/s1600/programme%2Badvocacy.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="150" data-original-width="597" height="100" src="https://3.bp.blogspot.com/-LZ4fjULTAxU/WTEYoiRTCCI/AAAAAAAAYLc/NWP9VVCJdYQl9S2_xvFlXWBwPaj0WzFMgCLcB/s400/programme%2Badvocacy.PNG" width="400" /></a></div>
<br />
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<div class="MsoNormal">
Multiplier les programmes<span style="mso-spacerun: yes;"> </span>(formel, informels, mixtes…) destinés aux ambassadeurs facilitent leur
engagement dans le temps et permet un niveau d’accompagnement.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal" style="tab-stops: 162.75pt;">
<b style="mso-bidi-font-weight: normal;">Top management <span style="mso-tab-count: 1;"> </span></b></div>
<b style="mso-bidi-font-weight: normal;"><span style="mso-tab-count: 1;"> </span></b>
<br />
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En moyenne le top management participe malheureusement peu,
alors que c’est un des leviers pour l’utilisation d’un RSE.</div>
<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://2.bp.blogspot.com/-lwENlJv7egk/WTFDSebqeOI/AAAAAAAAYLo/Dr1JwmW4Q1k7M5FeApcdKKTxm6c3Z7bqACLcB/s1600/top%2Bmanagement.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="253" data-original-width="733" height="137" src="https://2.bp.blogspot.com/-lwENlJv7egk/WTFDSebqeOI/AAAAAAAAYLo/Dr1JwmW4Q1k7M5FeApcdKKTxm6c3Z7bqACLcB/s400/top%2Bmanagement.PNG" width="400" /></a></div>
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Les raisons évoquées sont<span style="mso-spacerun: yes;">
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Ce qui semble rassurant c’est que le « Not sure
How » et le « Lack of interest » peuvent être relativement
facile à corriger avec des actions d’accompagnement. Et ces 2 éléments
corrigés, je pense aussi que le «manque de temps » diminuera également.</div>
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Aussi avoir un programme approprié pour le Top management
est un facteur de génération de valeur dans le temps.</div>
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Voila, il ne s'agit que d'un aperçu des divers enseignements et je vous laisse découvrir le reste de cette étude.</div>
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<br /></div>
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Et n’hésitez pas à rebondir en commentant, c'est à vous !</div>
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Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-90172067321320000042016-06-02T13:35:00.000+02:002016-06-02T13:36:31.404+02:00Entreprise Digital Summit : matinée 2<div dir="ltr" style="text-align: left;" trbidi="on">
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Comme hier, voici une selection des tweets de ce matin à l'Enterprise Digital Summit.<br />
<br />
<br />
<b>Retour d'étude de l'ESCP : </b><br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="fr">
Ségolène Alquier, MEB student <a href="https://twitter.com/ESCPeurope">@ESCPeurope</a> presents her Company Project on Digital & Organisational Culture <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/2GlH8JkIm1">pic.twitter.com/2GlH8JkIm1</a></div>
— Amaury de Buchet ن (@adebuche) <a href="https://twitter.com/adebuche/status/738268932214272000">2 juin 2016</a></blockquote>
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<blockquote class="twitter-tweet" data-lang="fr">
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Which org. <a href="https://twitter.com/hashtag/culture?src=hash">#culture</a> work best in digital transformation <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> based on 30 interviews in large companies <a href="https://t.co/u4eGaq9Q7h">pic.twitter.com/u4eGaq9Q7h</a></div>
— Amaury de Buchet ن (@adebuche) <a href="https://twitter.com/adebuche/status/738271046453825536">2 juin 2016</a></blockquote>
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<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
It's and hierarchy and networks! Says 1 of the participants. They co-exist. <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a></div>
— Isabel De Clercq (@IsabelDeClercq) <a href="https://twitter.com/IsabelDeClercq/status/738274732815093760">2 juin 2016</a></blockquote>
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<br /></div>
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
4 levels of digital maturity <a href="https://twitter.com/hashtag/research?src=hash">#research</a> <a href="https://twitter.com/hashtag/espc?src=hash">#espc</a> <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/KoTVAN8Qgs">pic.twitter.com/KoTVAN8Qgs</a></div>
— Isabel De Clercq (@IsabelDeClercq) <a href="https://twitter.com/IsabelDeClercq/status/738269753932972037">2 juin 2016</a></blockquote>
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<blockquote class="twitter-tweet" data-lang="fr">
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A taxonomy of organisational culture models drafted by <a href="https://twitter.com/DMeingan">@DMeingan</a> <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/pmOyQWz300">pic.twitter.com/pmOyQWz300</a></div>
— Amaury de Buchet ن (@adebuche) <a href="https://twitter.com/adebuche/status/738271469994684417">2 juin 2016</a></blockquote>
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<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
Discussions on how hierarchy, networks and clans organizations impact the digital culture <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://twitter.com/hashtag/eds16?src=hash">#eds16</a> <a href="https://t.co/vkITEHC7Do">pic.twitter.com/vkITEHC7Do</a></div>
— Marie Khayat ن (@mariekhayat) <a href="https://twitter.com/mariekhayat/status/738275755164110849">2 juin 2016</a></blockquote>
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<b><br /></b>
<b>Présentation de <a href="https://twitter.com/paulmillersays" target="_blank">@paulmillersays</a> sur les digital leaders :</b><br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
Interesting insights from <a href="https://twitter.com/paulmillersays">@paulmillersays</a> mbwa "management by walking around" :) popularized by Jack Welsh <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/gVIL19Q5S0">pic.twitter.com/gVIL19Q5S0</a></div>
— Marie Khayat ن (@mariekhayat) <a href="https://twitter.com/mariekhayat/status/738277649013956608">2 juin 2016</a></blockquote>
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<blockquote class="twitter-tweet" data-lang="fr">
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<a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> leaders are not enought digital <a href="https://twitter.com/paulmillersays">@paulmillersays</a> <a href="https://t.co/DKzJHCYi4R">pic.twitter.com/DKzJHCYi4R</a></div>
— Sylvie DUCAMP (@SDUCAMP) <a href="https://twitter.com/SDUCAMP/status/738277771546394624">2 juin 2016</a></blockquote>
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<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
Digital literacy = key skill for leaders in the digital age. Also for the employees I guess. <a href="https://twitter.com/paulmillersays">@paulmillersays</a> <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://twitter.com/KluwerLearning">@kluwerlearning</a></div>
— Isabel De Clercq (@IsabelDeClercq) <a href="https://twitter.com/IsabelDeClercq/status/738278414516387840">2 juin 2016</a></blockquote>
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<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
<a href="https://twitter.com/hashtag/leadership?src=hash">#leadership</a> in digital places <a href="https://twitter.com/Accenture">@Accenture</a> highlighted by <a href="https://twitter.com/paulmillersays">@paulmillersays</a> <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/31ShFUZrVd">pic.twitter.com/31ShFUZrVd</a></div>
— Amaury de Buchet ن (@adebuche) <a href="https://twitter.com/adebuche/status/738278764233281536">2 juin 2016</a></blockquote>
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<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
Be known for what you love! <a href="https://twitter.com/hashtag/digital?src=hash">#digital</a> <a href="https://twitter.com/hashtag/leadership?src=hash">#leadership</a> <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://twitter.com/KluwerOpleiding">@KluwerOpleiding</a> <a href="https://t.co/GuQIdJo8iu">pic.twitter.com/GuQIdJo8iu</a></div>
— Isabel De Clercq (@IsabelDeClercq) <a href="https://twitter.com/IsabelDeClercq/status/738280888165928960">2 juin 2016</a></blockquote>
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<blockquote class="twitter-tweet" data-lang="fr">
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The mix of both (digitally & Physically) is a key to success ....<a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/ZeqxJXm1UR">https://t.co/ZeqxJXm1UR</a></div>
— Olivier Berard (@O_Berard) <a href="https://twitter.com/O_Berard/status/738281661742391296">2 juin 2016</a></blockquote>
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</div>
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<b><br /></b>
<b>Présentation de <a href="https://twitter.com/fbirman" target="_blank">@fbirman</a> sur la transformation du Groupe Solvay
</b><br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
Director of digital office <a href="https://twitter.com/fbirman">@fbirman</a> on why creating a digital governance at <a href="https://twitter.com/SolvayGroup">@SolvayGroup</a> <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/b9PyrGtE3U">pic.twitter.com/b9PyrGtE3U</a></div>
— Marie Khayat ن (@mariekhayat) <a href="https://twitter.com/mariekhayat/status/738284750620774400">2 juin 2016</a></blockquote>
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<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
Solvay starts digital transformation with collaboration according to <a href="https://twitter.com/fbirman">@fbirman</a> <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/6XdgmGDEUR">pic.twitter.com/6XdgmGDEUR</a></div>
— Michel Ezran (@MichelEzran) <a href="https://twitter.com/MichelEzran/status/738285585148878848">2 juin 2016</a></blockquote>
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<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
<a href="https://twitter.com/fbirman">@fbirman</a> : 'A lot of companies use impressive tools but do not have reasonable cases!' I agree! <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/axNFH0iKFh">pic.twitter.com/axNFH0iKFh</a></div>
— René Sternberg (@ReneSternberg) <a href="https://twitter.com/ReneSternberg/status/738286515600691200">2 juin 2016</a></blockquote>
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<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
The 2nd challenge will be "getting more value out of data" <a href="https://twitter.com/fbirman">@fbirman</a> says <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/oAL6BsAhfH">pic.twitter.com/oAL6BsAhfH</a></div>
— Michel Ezran (@MichelEzran) <a href="https://twitter.com/MichelEzran/status/738285920265351168">2 juin 2016</a></blockquote>
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When you want to lead change, training is not enough, people don't attend and retain <a href="https://twitter.com/fbirman">@fbirman</a> <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/o3UDd7gPsK">pic.twitter.com/o3UDd7gPsK</a></div>
— Amaury de Buchet ن (@adebuche) <a href="https://twitter.com/adebuche/status/738286696484249601">2 juin 2016</a></blockquote>
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<a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a>. Rex <a href="https://twitter.com/SolvayGroup">@SolvayGroup</a> "To support the change, training is not enought. Transformation must be done through the business processes"</div>
— Sylvie DUCAMP (@SDUCAMP) <a href="https://twitter.com/SDUCAMP/status/738287140581330944">2 juin 2016</a></blockquote>
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Solvay's <a href="https://twitter.com/hashtag/Digital?src=hash">#Digital</a> transformation project at a glance <a href="https://twitter.com/fbirman">@fbirman</a> <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/dlI74V5UJq">pic.twitter.com/dlI74V5UJq</a></div>
— Amaury de Buchet ن (@adebuche) <a href="https://twitter.com/adebuche/status/738287280423587840">2 juin 2016</a></blockquote>
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<a href="https://twitter.com/fbirman">@fbirman</a> shows great <a href="https://twitter.com/hashtag/testimonials?src=hash">#testimonials</a> <a href="https://twitter.com/hashtag/success?src=hash">#success</a> <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/HsdPD8cwkt">pic.twitter.com/HsdPD8cwkt</a></div>
— Stéphane Lacalmette (@lacalms4) <a href="https://twitter.com/lacalms4/status/738287733580431360">2 juin 2016</a></blockquote>
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<b>L'intelligence collective : présentation de <a href="https://twitter.com/mikepinions" target="_blank">@mikepinions</a></b><br />
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<a href="https://twitter.com/mikepinions">@mikepinions</a> explains <a href="https://twitter.com/hashtag/collectiveintelligence?src=hash">#collectiveintelligence</a>: people acting together to merge their knowledge <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a></div>
— Stéphane Lacalmette (@lacalms4) <a href="https://twitter.com/lacalms4/status/738298358226378752">2 juin 2016</a></blockquote>
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<a href="https://twitter.com/mikepinions">@mikepinions</a> distinguishes <a href="https://twitter.com/hashtag/crowdsourcing?src=hash">#crowdsourcing</a> as the process from <a href="https://twitter.com/hashtag/collectiveintelligence?src=hash">#collectiveintelligence</a> as the goal <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/wpMhm3xcP9">pic.twitter.com/wpMhm3xcP9</a></div>
— Stéphane Lacalmette (@lacalms4) <a href="https://twitter.com/lacalms4/status/738298963934257152">2 juin 2016</a></blockquote>
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<a href="https://twitter.com/mikepinions">@mikepinions</a> 4 categories of usage of <a href="https://twitter.com/hashtag/collectiveintelligence?src=hash">#collectiveintelligence</a> <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/T3ZPibEOUA">pic.twitter.com/T3ZPibEOUA</a></div>
— Stéphane Lacalmette (@lacalms4) <a href="https://twitter.com/lacalms4/status/738300121151098880">2 juin 2016</a></blockquote>
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<b>Présentation de <a href="https://twitter.com/hjsturm" target="_blank">@hjsturm</a> sur Amadeus</b><br />
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When we think of innovation <a href="https://twitter.com/amadeus">@amadeus</a> we have to think of how to connect weak ties across the organization <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/5XzxnQq8hW">pic.twitter.com/5XzxnQq8hW</a></div>
— IreneSenra (@IreneSenra) <a href="https://twitter.com/IreneSenra/status/738304893824466945">2 juin 2016</a></blockquote>
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Travel business becomes more and more transversal - so we as a company have to become more and more transversal. <a href="https://twitter.com/hjsturm">@hjsturm</a> <a href="https://twitter.com/hashtag/amadeus?src=hash">#amadeus</a> <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a></div>
— Alexander Kluge (@alecmcint) <a href="https://twitter.com/alecmcint/status/738305279633293312">2 juin 2016</a></blockquote>
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<a href="https://twitter.com/hjsturm">@hjsturm</a> and Elena Velasquez: social layer at <a href="https://twitter.com/AmadeusITGroup">@AmadeusITGroup</a> It's not the metro map of Paris 😉 <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/XprTCtpzNq">pic.twitter.com/XprTCtpzNq</a></div>
— Stéphane Lacalmette (@lacalms4) <a href="https://twitter.com/lacalms4/status/738306327240429568">2 juin 2016</a></blockquote>
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<a href="https://twitter.com/hashtag/EntDigi?src=hash">#EntDigi</a> tools create silos been parts of the same company <a href="https://twitter.com/hashtag/amadeus?src=hash">#amadeus</a></div>
— Mark Tamis (@MarkTamis) <a href="https://twitter.com/MarkTamis/status/738306098525011968">2 juin 2016</a></blockquote>
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dont ask what people need. ask what their challenges are and how they are working at the moment. <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://twitter.com/hashtag/analyse?src=hash">#analyse</a> <a href="https://twitter.com/hashtag/businessneeds?src=hash">#businessneeds</a> <a href="https://twitter.com/hashtag/amadeus?src=hash">#amadeus</a></div>
— Matthias Lorentz (@derLorentz) <a href="https://twitter.com/derLorentz/status/738307823797473280">2 juin 2016</a></blockquote>
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Really good slide. It shows all challenges <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/08fa3NbKbe">pic.twitter.com/08fa3NbKbe</a></div>
— beaservices (@beaservices1) <a href="https://twitter.com/beaservices1/status/738310244791668736">2 juin 2016</a></blockquote>
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<a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> we need to find the right balance between constant bêta to favorise agility and a bit of stability to preserve the users adoption</div>
— Sylvie DUCAMP (@SDUCAMP) <a href="https://twitter.com/SDUCAMP/status/738311048193839104">2 juin 2016</a></blockquote>
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<b>Présentation de l'intranet social de Roland Berger
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Now <a href="https://twitter.com/crahtgens">@crahtgens</a> on stage: "putting the <a href="https://twitter.com/hashtag/user?src=hash">#user</a> in the centre - a social intranet for <a href="https://twitter.com/RolandBerger">@RolandBerger</a>" <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/DwmhzyoOKi">pic.twitter.com/DwmhzyoOKi</a></div>
— Stéphane Lacalmette (@lacalms4) <a href="https://twitter.com/lacalms4/status/738313893462839296">2 juin 2016</a></blockquote>
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<a href="https://twitter.com/crahtgens">@crahtgens</a> presents the <a href="https://twitter.com/hashtag/vision?src=hash">#vision</a> from <a href="https://twitter.com/RolandBerger">@RolandBerger</a> <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/fB3OjbbaKe">pic.twitter.com/fB3OjbbaKe</a></div>
— Stéphane Lacalmette (@lacalms4) <a href="https://twitter.com/lacalms4/status/738314123323277312">2 juin 2016</a></blockquote>
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<a href="https://twitter.com/crahtgens">@crahtgens</a> gives us her last recommendations from <a href="https://twitter.com/RolandBerger">@RolandBerger</a> (= left side, not the duck attitude 😉) <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/PWepi4dO1P">pic.twitter.com/PWepi4dO1P</a></div>
— Stéphane Lacalmette (@lacalms4) <a href="https://twitter.com/lacalms4/status/738317102352859136">2 juin 2016</a></blockquote>
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Présentation de <a href="https://twitter.com/CerysHearsey" target="_blank">@Cerysharvey</a> de Post Shift.
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+1 "to build a connected world you need a connected company" 👍🏻 <a href="https://twitter.com/CerysHearsey">@CerysHearsey</a> <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/j6s9ZpkkSA">pic.twitter.com/j6s9ZpkkSA</a></div>
— Stéphane Lacalmette (@lacalms4) <a href="https://twitter.com/lacalms4/status/738319338583822336">2 juin 2016</a></blockquote>
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Organization should be alive, evolutionary, aware of themselves <a href="https://twitter.com/CerysHearsey">@CerysHearsey</a> at <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/Jfw760SH9A">pic.twitter.com/Jfw760SH9A</a></div>
— Michel Ezran (@MichelEzran) <a href="https://twitter.com/MichelEzran/status/738321078666301440">2 juin 2016</a></blockquote>
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a simple communications model <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/4rDH3eXH80">pic.twitter.com/4rDH3eXH80</a></div>
— IreneSenra (@IreneSenra) <a href="https://twitter.com/IreneSenra/status/738323085527486464">2 juin 2016</a></blockquote>
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Leveraging different types of organizational structure according to the goals to be achieved. <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/RVw24e5Y2W">pic.twitter.com/RVw24e5Y2W</a></div>
— Carsten Rossi (@CarstenRossiKR) <a href="https://twitter.com/CarstenRossiKR/status/738323620750098432">2 juin 2016</a></blockquote>
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Social colllaboration is the start of the journey <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/dsY3IvZq6y">pic.twitter.com/dsY3IvZq6y</a></div>
— beaservices (@beaservices1) <a href="https://twitter.com/beaservices1/status/738324768793956353">2 juin 2016</a></blockquote>
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Leverage a combination of different organization structures (hiearchy, community, agile, ...) according to your goal <a href="https://twitter.com/CerysHearsey">@CerysHearsey</a> <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a></div>
— Michel Ezran (@MichelEzran) <a href="https://twitter.com/MichelEzran/status/738325151847206913">2 juin 2016</a></blockquote>
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Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-65464061647721204002016-06-02T09:44:00.004+02:002016-06-02T09:44:52.913+02:00Enterprise Digital Summit 2 : REX Sodexo<div dir="ltr" style="text-align: left;" trbidi="on">
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Retour d’expérience de Sodexo par <a href="https://twitter.com/gabri_maltinti" target="_blank">@gabri_maltiti</a><br />
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Sodexo already started with <a href="https://twitter.com/hashtag/esn?src=hash">#esn</a> in 2011. <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/gqZ1ptV9VH">pic.twitter.com/gqZ1ptV9VH</a></div>
— Isabel De Clercq (@IsabelDeClercq) <a href="https://twitter.com/IsabelDeClercq/status/737987821974245376">1 juin 2016</a></blockquote>
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The road for <a href="https://twitter.com/hashtag/sodexo?src=hash">#sodexo</a> storing - sharing - learning company - good way <a href="https://twitter.com/hashtag/EntDigi?src=hash">#EntDigi</a></div>
— Hans-Juergen Sturm (@hjsturm) <a href="https://twitter.com/hjsturm/status/737987168031870976">1 juin 2016</a></blockquote>
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<a href="https://twitter.com/hashtag/EntDigi?src=hash">#EntDigi</a> <a href="https://twitter.com/gabri_maltinti">@gabri_maltinti</a> great feedback by changing wrong <a href="https://twitter.com/hashtag/emails?src=hash">#emails</a> behaviors <a href="https://twitter.com/SodexoGroup">@SodexoGroup</a> moving from "my" to "our" <a href="https://t.co/5X3gOspn9f">pic.twitter.com/5X3gOspn9f</a></div>
— François d'Anselme (@FrancoisdAnselm) <a href="https://twitter.com/FrancoisdAnselm/status/737989187627028480">1 juin 2016</a></blockquote>
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Yes, this is important! First step was setup of advisory board with end users <a href="https://twitter.com/hashtag/esn?src=hash">#esn</a> <a href="https://twitter.com/hashtag/sodexo?src=hash">#sodexo</a> <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/UrduIW5PZJ">pic.twitter.com/UrduIW5PZJ</a></div>
— Alexander Kluge (@alecmcint) <a href="https://twitter.com/alecmcint/status/737989916508971008">1 juin 2016</a></blockquote>
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We told our workers "knowledge management is sharing." - <a href="https://twitter.com/gabri_maltinti">@gabri_maltinti</a> <a href="https://twitter.com/SodexoGroup">@SodexoGroup</a> <a href="https://twitter.com/hashtag/EntDigi?src=hash">#EntDigi</a> <a href="https://twitter.com/hashtag/socbiz?src=hash">#socbiz</a> Key: Teach simple, powerful ideas.</div>
— Dion Hinchcliffe (@dhinchcliffe) <a href="https://twitter.com/dhinchcliffe/status/737989734337814531">1 juin 2016</a></blockquote>
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People work better together when they know each other on a personal level and trust each other ! Love it Gabriele Maltini <a href="https://twitter.com/hashtag/eds16?src=hash">#eds16</a> <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a></div>
— Judith Kristina Will (@Judith_Will) <a href="https://twitter.com/Judith_Will/status/737990476582772740">1 juin 2016</a></blockquote>
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<a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://twitter.com/gabri_maltinti">@gabri_maltinti</a> about gamification at <a href="https://twitter.com/hashtag/Sodexo?src=hash">#Sodexo</a> 'getting people involved' <a href="https://t.co/lkwjM0LVL2">pic.twitter.com/lkwjM0LVL2</a></div>
— Dörte Wittenberg (@dfwittenberg) <a href="https://twitter.com/dfwittenberg/status/737991528593956864">1 juin 2016</a></blockquote>
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Nice Real case study from Sodexo <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://twitter.com/hashtag/sketchnotes?src=hash">#sketchnotes</a> <a href="https://t.co/zkP1VjLi6q">pic.twitter.com/zkP1VjLi6q</a></div>
— Frederic Williquet (@fredericw) <a href="https://twitter.com/fredericw/status/737995029667586048">1 juin 2016</a></blockquote>
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How do you standardize within an org and innovate too? Make <a href="https://twitter.com/hashtag/innovation?src=hash">#innovation</a> part of the standard. <a href="https://twitter.com/gabri_maltinti">@gabri_maltinti</a> <a href="https://twitter.com/hashtag/EntDigi?src=hash">#EntDigi</a> <a href="https://twitter.com/hashtag/ESN?src=hash">#ESN</a></div>
— Dion Hinchcliffe (@dhinchcliffe) <a href="https://twitter.com/dhinchcliffe/status/737995371205545984">1 juin 2016</a></blockquote>
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Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-63705955589573887962016-06-01T14:02:00.001+02:002016-06-01T14:02:04.759+02:00Entreprise Digital Summit 2016 <div dir="ltr" style="text-align: left;" trbidi="on">
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<br />
<br />
Aujourd'hui et demain se tient l'Entrprise Digital Summit.<br />
<br />
En suivant l'évenement à distance, voici les principaux tweets qui ont retenu mon intention :<br />
<br />
<br /></div>
Le programme de cette année illustré par <a href="https://twitter.com/fredericw" target="_blank">@fredericw</a><br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
Next week Enterprise Digital Summit <a href="https://twitter.com/EntDigiSum">@EntDigiSum</a> looks really promising <a href="https://t.co/DKF3njaPNj">https://t.co/DKF3njaPNj</a>… Are you in? <a href="https://twitter.com/hashtag/eds16?src=hash">#eds16</a> <a href="https://t.co/CNmyH5jAW1">pic.twitter.com/CNmyH5jAW1</a></div>
— Frederic Williquet (@fredericw) <a href="https://twitter.com/fredericw/status/736215927818178565">27 mai 2016</a></blockquote>
<br />
Et, oui, chacun doit participer à la transformation !<br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
<a href="https://twitter.com/hashtag/entdigisum?src=hash">#entdigisum</a> don't wait for the superhero - everybody has to move.</div>
— Hans-Juergen Sturm (@hjsturm) <a href="https://twitter.com/hjsturm/status/737924169262858241">1 juin 2016</a></blockquote>
<br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
Digital initiatives should come from anywhere in the company... As long as they follow a common vision. <a href="https://twitter.com/netjmc">@netjmc</a> <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a></div>
— elenavelazquez (@elenavelazquez) <a href="https://twitter.com/elenavelazquez/status/737953988608462848">1 juin 2016</a></blockquote>
<br />
<br />
<script async="" charset="utf-8" src="//platform.twitter.com/widgets.js"></script> Obligatoirement le thème des robots est présent, aussi voici la bonne question, à laquelle on pourrait ajouter: "Est ce que mon job est touché, quelles activités/taches et quand ?"<br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
Yes, the robot will take over your job. The challenge is how to work WITH the robot. <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://twitter.com/hashtag/MachineLearning?src=hash">#MachineLearning</a> <a href="https://t.co/3C7iuY5t80">pic.twitter.com/3C7iuY5t80</a></div>
— Alexander Kluge (@alecmcint) <a href="https://twitter.com/alecmcint/status/737926637073883136">1 juin 2016</a></blockquote>
<br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
The added value is always human <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a></div>
— elenavelazquez (@elenavelazquez) <a href="https://twitter.com/elenavelazquez/status/737926806611845121">1 juin 2016</a></blockquote>
<br />
<br />
<br />
Le plus grand risque provient des ceux qui n'ont pas été décelés comme concurrents.<br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
<a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://twitter.com/HuguetteRanc">@HuguetteRanc</a> "Disruption more expected from outside the own industry than inside" 🌩 <a href="https://twitter.com/EntDigiSum">@EntDigiSum</a> <a href="https://t.co/3R1awYgKJx">pic.twitter.com/3R1awYgKJx</a></div>
— Stéphane Lacalmette (@lacalms4) <a href="https://twitter.com/lacalms4/status/737929626278887424">1 juin 2016</a></blockquote>
<script async="" charset="utf-8" src="https://platform.twitter.com/widgets.js"></script>
<br />
<br />
<br />
Présentation de Jane McConnel <a href="https://twitter.com/netjmc" target="_blank">@netjmc</a> :<br />
<br />
La maturité n'est pas liée à l'age de l'organisation.<br />
<script async="" charset="utf-8" src="https://platform.twitter.com/widgets.js"></script> <script async="" charset="utf-8" src="https://platform.twitter.com/widgets.js"></script>
</div>
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
<a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://twitter.com/netjmc">@netjmc</a> "Digital maturity is not a question of age [of the company]" <a href="https://twitter.com/EntDigiSum">@EntDigiSum</a> <a href="https://t.co/QKKLPtD39d">pic.twitter.com/QKKLPtD39d</a></div>
— Stéphane Lacalmette (@lacalms4) <a href="https://twitter.com/lacalms4/status/737947097501143040">1 juin 2016</a></blockquote>
<script async="" charset="utf-8" src="https://platform.twitter.com/widgets.js"></script></div>
<br />
Point faibles:<br />
<br />
<ul style="text-align: left;">
<li>le savoir circule peu dans les entreprises.</li>
</ul>
<br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
<a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> Transfer of knowledge still difficult between experts and crowd in the companies 😕 <a href="https://twitter.com/netjmc">@netjmc</a> <a href="https://twitter.com/EntDigiSum">@EntDigiSum</a> <a href="https://t.co/io7iC7KuFZ">pic.twitter.com/io7iC7KuFZ</a></div>
— Stéphane Lacalmette (@lacalms4) <a href="https://twitter.com/lacalms4/status/737948020327755777">1 juin 2016</a></blockquote>
<script async="" charset="utf-8" src="https://platform.twitter.com/widgets.js"></script></div>
<br />
<ul style="text-align: left;">
<li>La communication est un des éléments qui peche !</li>
</ul>
<br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
<a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://twitter.com/netjmc">@netjmc</a> "<a href="https://twitter.com/hashtag/strategy?src=hash">#strategy</a> and <a href="https://twitter.com/hashtag/vision?src=hash">#vision</a> not often available, but even less frequently communicated" 🛠 <a href="https://twitter.com/EntDigiSum">@EntDigiSum</a> <a href="https://t.co/xOuPIY1dO6">pic.twitter.com/xOuPIY1dO6</a></div>
— Stéphane Lacalmette (@lacalms4) <a href="https://twitter.com/lacalms4/status/737949721113821184">1 juin 2016</a></blockquote>
<script async="" charset="utf-8" src="https://platform.twitter.com/widgets.js"></script>
</div>
<br />
<ul style="text-align: left;">
<li>Les seniors changent peu leurs pratiques.</li>
</ul>
<br />
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<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
<a href="https://twitter.com/hashtag/EntDigi?src=hash">#EntDigi</a> <a href="https://twitter.com/netjmc">@netjmc</a> telling us senior people still lagging, we all need to lead in the digital collaboration age <a href="https://twitter.com/hashtag/ESN?src=hash">#ESN</a> <a href="https://t.co/fDXlm6g4Tr">pic.twitter.com/fDXlm6g4Tr</a></div>
— David Terrar (@DT) <a href="https://twitter.com/DT/status/737950855173963777">1 juin 2016</a></blockquote>
</div>
<br />
Principalement les efforts de la transformation digitale sont centrés sur : l'évolution des processus, l'efficacité, l'experience client et l'experience des collaborateurs<br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
<a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> by <a href="https://twitter.com/netjmc">@netjmc</a> : Primary focus of <a href="https://twitter.com/hashtag/digitaltransformation?src=hash">#digitaltransformation</a> from her 2016 digital survey (provisional data) <a href="https://t.co/3GNqa4qZGb">pic.twitter.com/3GNqa4qZGb</a></div>
— Sylvie DUCAMP (@SDUCAMP) <a href="https://twitter.com/SDUCAMP/status/737949706899296256">1 juin 2016</a></blockquote>
<script async="" charset="utf-8" src="//platform.twitter.com/widgets.js"></script>
<br />
<br />
Le digital n'est pas un projet, c'est une façon d'etre:<br />
<br /></div>
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
Advice from <a href="https://twitter.com/netjmc">@netjmc</a>: Stop talking about projects. yes! projects have budgets and deadlines. digital initiatives have not <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a></div>
— Alexander Kluge (@alecmcint) <a href="https://twitter.com/alecmcint/status/737953708156289024">1 juin 2016</a></blockquote>
<script async="" charset="utf-8" src="//platform.twitter.com/widgets.js"></script>
<br />
<br />
Petit réumé en skectch note de <a href="https://twitter.com/fredericw" target="_blank">@fredericw</a><br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
Finally arrived to the <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a>... Nice insights from <a href="https://twitter.com/netjmc">@netjmc</a> as always! <a href="https://twitter.com/hashtag/sketching?src=hash">#sketching</a> live <a href="https://t.co/79GJmtJIIv">pic.twitter.com/79GJmtJIIv</a></div>
— Frederic Williquet (@fredericw) <a href="https://twitter.com/fredericw/status/737952087183622148">1 juin 2016</a></blockquote>
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</div>
<br />
<br /></div>
<br />
<a href="https://twitter.com/MichelEzran?ref_src=twsrc%5Etfw" target="_blank">@michelezran</a> présente les points clés de l'etude lecko: <br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
<a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> key findings regarding social by <a href="https://twitter.com/MichelEzran">@MichelEzran</a> from <a href="https://twitter.com/LeckoFR">@LeckoFR</a> <a href="https://t.co/udMDQB94xh">pic.twitter.com/udMDQB94xh</a></div>
— Sylvie DUCAMP (@SDUCAMP) <a href="https://twitter.com/SDUCAMP/status/737955741252878336">1 juin 2016</a> </blockquote>
<script async="" charset="utf-8" src="//platform.twitter.com/widgets.js"></script>
</div>
<br />
Plus de la moitié des grandes organisations disposent d'un réseau social d'entreprise<br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
58% of large orgs in France have an <a href="https://twitter.com/hashtag/ESN?src=hash">#ESN</a> finds <a href="https://twitter.com/LeckoEN">@LeckoEN</a> data. <a href="https://twitter.com/MichelEzran">@MichelEzran</a> Similar to global data. <a href="https://twitter.com/hashtag/socbiz?src=hash">#socbiz</a> <a href="https://twitter.com/hashtag/EntDigi?src=hash">#EntDigi</a> <a href="https://t.co/zxF4XCBXG6">pic.twitter.com/zxF4XCBXG6</a></div>
— Dion Hinchcliffe (@dhinchcliffe) <a href="https://twitter.com/dhinchcliffe/status/737957154108346368">1 juin 2016</a></blockquote>
<script async="" charset="utf-8" src="//platform.twitter.com/widgets.js"></script></div>
<br />
2 grands acteurs : Les managers et les digital champions.<br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
2 key actors for <a href="https://twitter.com/hashtag/digitaltransformation?src=hash">#digitaltransformation</a> by <a href="https://twitter.com/MichelEzran">@MichelEzran</a> <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/qPFHD64k5O">pic.twitter.com/qPFHD64k5O</a></div>
— Sylvie DUCAMP (@SDUCAMP) <a href="https://twitter.com/SDUCAMP/status/737957304620994560">1 juin 2016</a></blockquote>
<script async="" charset="utf-8" src="//platform.twitter.com/widgets.js"></script>
</div>
<br />
Les managers bien que comprenant les bénéfices, utilisent peu les #rse.<br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
Interesting disparity: 74% of managers understand benefits of <a href="https://twitter.com/hashtag/ESN?src=hash">#ESN</a>. Only 25% use daily. <a href="https://twitter.com/hashtag/socbiz?src=hash">#socbiz</a> <a href="https://twitter.com/hashtag/EntDigi?src=hash">#EntDigi</a> <a href="https://twitter.com/hashtag/WOL?src=hash">#WOL</a> <a href="https://t.co/hRTVO3eXs0">pic.twitter.com/hRTVO3eXs0</a></div>
— Dion Hinchcliffe (@dhinchcliffe) <a href="https://twitter.com/dhinchcliffe/status/737959101527957504">1 juin 2016</a></blockquote>
<script async="" charset="utf-8" src="//platform.twitter.com/widgets.js"></script>
<br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
<br /></div>
</blockquote>
<script async="" charset="utf-8" src="//platform.twitter.com/widgets.js"></script>
</div>
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
My experience: Mangers are not patient while leaders are patient - this is why "Leaders remain leaders" <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://t.co/ciuu05iiXv">pic.twitter.com/ciuu05iiXv</a></div>
— Rainer Gimbel (@tipalemar) <a href="https://twitter.com/tipalemar/status/737960803672948737">1 juin 2016</a></blockquote>
<script async="" charset="utf-8" src="//platform.twitter.com/widgets.js"></script>
</div>
<br />
<br />
Les managers de la nouvelle géneration utiliseraient plus les réseaux sociaux d'entreprise:<br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
<a href="https://twitter.com/hashtag/EntDigi?src=hash">#EntDigi</a> <a href="https://twitter.com/MichelEzran">@MichelEzran</a> Even if the age is not deciding everything, young <a href="https://twitter.com/hashtag/Managers?src=hash">#Managers</a> use more <a href="https://twitter.com/hashtag/ESN?src=hash">#ESN</a> <a href="https://twitter.com/hashtag/DigitalLeader?src=hash">#DigitalLeader</a> <a href="https://twitter.com/hashtag/GenY?src=hash">#GenY</a> <a href="https://t.co/utXY0Tw5qc">pic.twitter.com/utXY0Tw5qc</a></div>
— Stéphane Lacalmette (@lacalms4) <a href="https://twitter.com/lacalms4/status/737963135370399744">1 juin 2016</a></blockquote>
<br />
Les digitals champions: comment les detecter ?<br />
<br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
<a href="https://twitter.com/hashtag/EntDigi?src=hash">#EntDigi</a> Thanks <a href="https://twitter.com/MichelEzran">@MichelEzran</a> I will start tomorrow to look for <a href="https://twitter.com/hashtag/DigitalLeader?src=hash">#DigitalLeader</a> in my organisation 🎯 <a href="https://t.co/5fCQD70XcY">pic.twitter.com/5fCQD70XcY</a></div>
— Stéphane Lacalmette (@lacalms4) <a href="https://twitter.com/lacalms4/status/737960171209654272">1 juin 2016</a></blockquote>
<br />
<script async="" charset="utf-8" src="//platform.twitter.com/widgets.js"></script>
Et le skecth note de <a href="https://twitter.com/fredericw" target="_blank">@fredericw</a><br />
<blockquote class="twitter-tweet" data-lang="fr">
<div dir="ltr" lang="en">
Thanks <a href="https://twitter.com/MichelEzran">@MichelEzran</a> for this nice synthesis of your <a href="https://twitter.com/LeckoEN">@LeckoEN</a> study. Here what I heard & sketched <a href="https://twitter.com/hashtag/entdigi?src=hash">#entdigi</a> <a href="https://twitter.com/hashtag/sketching?src=hash">#sketching</a> <a href="https://t.co/iJI1afnHGn">pic.twitter.com/iJI1afnHGn</a></div>
— Frederic Williquet (@fredericw) <a href="https://twitter.com/fredericw/status/737963122279993344">1 juin 2016</a></blockquote>
<script async="" charset="utf-8" src="//platform.twitter.com/widgets.js"></script>
<br />
<br />
La suite de cet évenement cet apres midi à suivre sur <a href="https://twitter.com/search?f=tweets&vertical=default&q=%23entdigi&src=typd" target="_blank">#entdigi</a>.<br />
<br />
<br />
Merci aux participants pour leurs tweets !<br />
<br />
<br />
<br /></div>
Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-58204809026059255852014-03-13T13:50:00.003+01:002014-03-13T13:50:35.045+01:00Et si une (la) solution venait d’Oslo ?<div dir="ltr" style="text-align: left;" trbidi="on">
<br />
<div class="MsoNormal">
Dévoilé la semaine dernière lors du SharePoint Conférence
2014 et sur l’Office Blog <a href="http://blogs.office.com/2014/03/03/work-like-a-network-enterprise-social-and-the-future-of-work/" target="_blank">"Work like a network! Enterprise social and the future of work"</a> par Jared Sparato « le projet Oslo » permet à Microsoft de renforcer son offre "cloud" et "social". </div>
<div class="MsoNormal">
<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Le projet Oslo se base sur 2 éléments :<o:p></o:p></div>
<div class="MsoNormal">
</div>
<ul style="text-align: left;">
<li>L’office graph</li>
<li>Oslo</li>
</ul>
<o:p></o:p><br />
<div class="MsoNormal">
<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b>L’office Graph </b><o:p></o:p></div>
<div class="MsoNormal">
<b><br /></b></div>
<div class="MsoNormal">
Quotidiennement nous laissons des « traces
numériques ». Ces « traces » peuvent comprendre :<o:p></o:p></div>
<div class="MsoNormal" style="margin-left: 18.0pt;">
</div>
<ul style="text-align: left;">
<li>Les documents ouverts, modifiés…
à partir de quels espaces, qui sont leurs auteurs…</li>
<li>Les recherches effectuées et les
pages ou les espaces visités </li>
<li>Les applications utilisées</li>
<li>Les divers éléments de votre
profil social (compétences, projet passés en cours…)</li>
<li>Les flux conversationnels d’un
réseau social (Yammer dans ce cas)</li>
<li>Les mails envoyés et reçus</li>
<li>Les échanges par messagerie
instantanée</li>
<li>Les interactions par flux audio
ou vidéo,</li>
<li>Les réunions (physique ou en
ligne)</li>
<li>… (n’hésitez pas à compléter la
liste en commentaire <span style="font-family: Wingdings;">J</span>
)</li>
</ul>
<br />
<div class="MsoNormal" style="margin-left: 18.0pt;">
<o:p></o:p></div>
<div class="MsoNormal" style="margin-left: 18.0pt;">
<o:p></o:p></div>
<div class="MsoNormal" style="margin-left: 18.0pt;">
<o:p></o:p></div>
<div class="MsoNormal" style="margin-left: 18.0pt;">
<o:p></o:p></div>
<div class="MsoNormal" style="margin-left: 18.0pt;">
<o:p></o:p></div>
<div class="MsoNormal" style="margin-left: 18.0pt;">
<o:p></o:p></div>
<div class="MsoNormal" style="margin-left: 18.0pt;">
<o:p></o:p></div>
<div class="MsoNormal" style="margin-left: 18.0pt;">
<o:p></o:p></div>
<div class="MsoNormal" style="margin-left: 18.0pt;">
<o:p></o:p></div>
<div class="MsoNormal">
</div>
<div class="MsoNormal" style="margin-left: 18.0pt;">
<o:p></o:p></div>
<div class="MsoNormal">
<br />
L’ensemble de ces éléments permettent de définir un «Office
Graph»<br />
<br /></div>
<div class="MsoNormal">
Il s'agit de connaitre les « degrés de relation »
(niveaux de proximité) entre vous, les collaborateurs avec qui vous échangés,
les documents, applications à partir des échanges et interactions constitués dans l’environnement Office 365. <o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-NsipDS-mu4Q/UyDvm34LVCI/AAAAAAAAKEw/oi9KKM4zYWY/s1600/Olso_dd_02-1024x576.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://3.bp.blogspot.com/-NsipDS-mu4Q/UyDvm34LVCI/AAAAAAAAKEw/oi9KKM4zYWY/s1600/Olso_dd_02-1024x576.png" height="180" width="320" /></a></div>
<div class="MsoNormal">
<br />
<br />
Cela pourrait permettre de casses les silos informationnels existants :<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://1.bp.blogspot.com/-8sS_lBkgE7Q/UyGjCCoZw6I/AAAAAAAAKFA/ia6RjukmFk8/s1600/Silos+organization.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://1.bp.blogspot.com/-8sS_lBkgE7Q/UyGjCCoZw6I/AAAAAAAAKFA/ia6RjukmFk8/s1600/Silos+organization.PNG" height="189" width="320" /></a></div>
<br />
<br /></div>
<div class="MsoNormal">
Le croisement de ces liens « sociaux » et
« objets » offre à
l’entreprise une des (voir la) finalités
des réseaux sociaux d’entreprise et du Big Data : <o:p></o:p></div>
<div class="MsoNormal">
Non pas connaitre uniquement la structure hiérarchique
(organigramme) mais <b>sa « structure réelle de flux »</b><o:p></o:p></div>
<div class="MsoNormal">
<b><br /></b></div>
<div class="MsoNormal">
La connaissance de la structure de flux peut permettre notamment d’identifier :</div>
<div class="MsoNormal" style="margin-left: 18pt; text-align: left;">
</div>
<ul style="text-align: left;">
<li>Comment circulent les infos
officielles (le top dow) et qui sont les relais de cette information officielle </li>
<li>Qui sont les collaborateurs qui
permettent de résoudre un problème </li>
<li>Quel est le chemin de circulation
d’une anomalie à s résolution</li>
<li>Quels sont les points de blocage
des divers types d’information</li>
<li>Comment sont capitalisés le
savoir dans l’entreprise</li>
<li>Comment les savoirs sont transmis
et partagés dans l’organisation</li>
<li>Qui travaille vraiment avec qui…
(métier/service/collaborateurs…)</li>
<li>Où sont bloquées certaines idées</li>
<li>..</li>
</ul>
Pour généraliser tout ce que l’organigramme ne permet pas de
voir, ou cache…<br />
<div class="MsoNormal">
<o:p></o:p></div>
<div class="MsoNormal">
<br />
<br /></div>
<div class="MsoNormal">
Les apports peuvent toucher :<o:p></o:p></div>
<div class="MsoNormal">
</div>
<ul style="text-align: left;">
<li>des directions :</li>
</ul>
<div class="MsoNormal">
Communication interne : les éléments relatifs aux flux
d’informations officielles, le temps de diffusion à l’ensemble de la cible, la
cible touchée…, les relais non identifiés mais qui sont des nœuds importants<o:p></o:p></div>
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<br /></div>
<div class="MsoNormal">
RH : la liste pourrait être longue (gestion des
talents, conséquences des réorganisations sur les flux,…) mais aussi (et
surtout) identifier les individus isolés, les difficultés avec laquelle les
employés exercent leur travail (aller chercher l’information au bon endroit).
Elle peut donc donner les moyens pour réorganiser la structure de l’entreprise
afin d’avoir une cohérence entre la structure et les flux d’informations
existants. <o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
</div>
<ul style="text-align: left;">
<li>ou des membres de l’organisation :</li>
</ul>
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Pour un manager, l’utilité de
savoir comment fonctionne son équipe, si les toutes les informations
nécessaires pour son équipe sont disponibles pourront être exprimé
objectivement (et non par la voix des collaborateurs). Ceci pourrait lui
permettre de comprendre l’intérêt de devenir un plus grand facilitateur. <o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Idem pour un directeur de département….<o:p></o:p></div>
<div class="MsoNormal">
<br />
<br /></div>
<div class="MsoNormal">
<b>Le « petit plus » qui vient d’Oslo</b><o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
L’ensemble des données de l’Office
Graph analysé, Oslo est une application qui présente aux collaborateurs l’ensemble des objets dont il a besoin pour effectuer son travail au jour le
jour.<o:p></o:p></div>
<div class="MsoNormal">
</div>
<ul style="text-align: left;">
<li>Si je travaille sur le projet X,
Oslo pourrait me proposer des informations, documents, flux conversationnels,
des contacts ou encore des applications relatives à ce projet ou projet
identique.</li>
<li>Pour un acheteur, lors d’une des
phases d’achat, le document de référence présentant les prix d’achats obtenus
précédemment, les contrats de garantie associés, la procédure pour les étapes
suivantes, les contacts, le comptable
qui traite ma commande au moment de l’envoi…..</li>
</ul>
<o:p></o:p><br />
<div class="MsoNormal">
<o:p></o:p></div>
<div class="MsoNormal">
L’objectif est de limiter la
recherche et maximiser l’expérience du collaborateur « en lui apportant
sur un plateau » tout ce dont il a besoin pour son quotidien. <o:p></o:p><br />
<div class="separator" style="clear: both; text-align: center;">
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://1.bp.blogspot.com/-Rkvp80Tvl90/UyGjDWfst9I/AAAAAAAAKFI/UEKL-VGmohk/s1600/oslo+1.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://1.bp.blogspot.com/-Rkvp80Tvl90/UyGjDWfst9I/AAAAAAAAKFI/UEKL-VGmohk/s1600/oslo+1.PNG" height="173" width="320" /></a></div>
<br />
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://2.bp.blogspot.com/-uUVPU77WWh8/UyDvUXJ1Q4I/AAAAAAAAKEg/Y5ajuJTcl_o/s1600/Olso_dd_01-1024x576.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://2.bp.blogspot.com/-uUVPU77WWh8/UyDvUXJ1Q4I/AAAAAAAAKEg/Y5ajuJTcl_o/s1600/Olso_dd_01-1024x576.png" height="180" width="320" /></a></div>
<div class="MsoNormal">
<o:p><br /></o:p></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-aKBxlZ04_6o/UyDvfapvO6I/AAAAAAAAKEo/LhKCBIGWacc/s1600/Olso_dd_05-1024x576.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://3.bp.blogspot.com/-aKBxlZ04_6o/UyDvfapvO6I/AAAAAAAAKEo/LhKCBIGWacc/s1600/Olso_dd_05-1024x576.png" height="180" width="320" /></a></div>
<div class="MsoNormal">
<o:p><br /></o:p></div>
<div class="MsoNormal">
<o:p><br /></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b>Une solution miracle ? </b><o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Les usages et les bénéfices liés
d’une telle solution sont intéressants et profitable pour toute organisation. <o:p></o:p></div>
<div class="MsoNormal">
Cependant, ces résultats ne
pourront être atteints que sous certaines conditions :<o:p></o:p></div>
<div class="MsoNormal">
</div>
<ul style="text-align: left;">
<li>Il faudra tout d’abord que l’algorithme ne
propose pas des résultats à « la Twitter » qui me propose des
suivre des personnes que je suis déjà.</li>
</ul>
<ul style="text-align: left;">
<li>La prise en compte du temps de
lecture des documents et autres datas sont nécessaires à plusieurs
niveaux :</li>
<ul>
<li> Un
document ouvert et très vite refermé ne doit logiquement pas être pris en
compte et donc pas proposé.</li>
<li>Ce qui ensuite amène au questionnement de la qualité de l’information et des actions de corrections
pour optimiser le fonctionnement.</li>
</ul>
</ul>
<ul style="text-align: left;">
<li>Oslo reprenant logiquement la
gestion des droits existants dans l’environnement office 365, si de nombreux documents sont
« privés », le collaborateur
aura accès à un « mur » infranchissable.</li>
</ul>
<o:p></o:p><br />
<div class="MsoNormal">
<o:p></o:p></div>
<div class="MsoNormal">
<o:p></o:p></div>
<div class="MsoNormal">
<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b>La solution vient donc de
l’entreprise</b> qui devra travailler notamment sur </div>
<div class="MsoNormal">
</div>
<ul style="text-align: left;">
<li>L’accès aux données :</li>
</ul>
<div class="MsoNormal">
Trop souvent, les documents sont
bien gardés sur le poste de travail de l’utilisateur, sur la section partagée
du service (ouvert à tout le service dans le meilleur des cas), un pourcentage
de documents avec des niveaux de confidentialités diverses… Il est de même sur les intranets, les
plateformes collaboratives et les réseaux sociaux d’entreprise où il peut être
surprenant de voir des pourcentages élevés de communautés fermées ou privées.<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
</div>
<ul style="text-align: left;">
<li>Le rôle de l’IT, de RH et des autres...</li>
</ul>
<div class="MsoNormal">
Oslo me propose les applications
qui doivent être utiles à mon quotidien, et non pas les applications décrites
dans « la fiche de poste ». L’IT doit aller devenir un service
support au « support » des métiers et des utilisateurs. Quel avenir
du catalogue et des workflow d’approbation pour obtenir un accès ? <o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<o:p><br /></o:p></div>
<div class="MsoNormal">
Aussi performant que pourra être
cette nouvelle offre sociale de Microsoft, les conditions de succès nécessitent
une certaine évolution (remise en cause ?) des organisations.<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<br />
<div class="MsoNormal">
Même si repenser la qualité des
sources, des documents et donc la gouvernance de l’information sera une
obligation, <b>il reste que la confiance placée dans les collaborateurs,
l’autonomie donnée, la responsabilisation de ces derniers seront les garants du
succès de la technologie</b>. <o:p></o:p></div>
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<br /></div>
<div class="MsoNormal">
<br />
Démonstration et présentation d'Oslo :<br />
<br />
<iframe allowfullscreen="" frameborder="0" height="360" src="//www.youtube.com/embed/4S29PxHNjQA" width="640"></iframe><br />
<br />
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Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-68949418402442744582014-02-04T13:31:00.001+01:002014-02-04T13:31:43.798+01:00Entreprise 2.0 : Favoriser l'environnement collaboratif et social<div dir="ltr" style="text-align: left;" trbidi="on">
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<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-APiTJLH9Q2s/UuMQVfQmsQI/AAAAAAAAIiw/v7FffB8nI0Q/s1600/e20s_header-frz-770-350.gif" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="http://3.bp.blogspot.com/-APiTJLH9Q2s/UuMQVfQmsQI/AAAAAAAAIiw/v7FffB8nI0Q/s1600/e20s_header-frz-770-350.gif" height="182" width="400" /></a></div>
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<span style="font-family: inherit;">L'Enterprise 2.0 Summit 2014 c'est la semaine prochaine (10-12 </span>février<span style="font-family: inherit;"> à Paris). </span><br />
<span style="font-family: inherit;">Pour cette occasion, Fabien Grenet (<a href="https://twitter.com/FabienGrenet" target="_blank">@fabiengrenet</a>) m'a posé les questions suivantes :</span><br />
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<br />
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<span style="border-collapse: separate; border-spacing: 0px; font-size: small;"><span style="font-size: 13pt;"><b><span style="color: blue; font-family: inherit;">Que pensez vous du statut quo observé dans la mise en place de projets collaboratifs dans les entreprises ?</span></b></span></span></div>
<div align="left" style="color: #500050;">
<span style="font-family: inherit; font-size: 11pt;"><br /></span></div>
</div>
<div style="background-color: white; text-align: left;">
<div>
<span style="font-family: inherit;">Trop souvent, il manque un objectif clair et précis lié à la stratégie de l'entreprise : le "pourquoi" du projet. </span></div>
<span style="font-family: inherit;">De nombreuses approches se fondent dans l'optique de développer les échanges ou la collaboration, de favoriser la transversalité... Or ces derniers doivent rester des "moyens" pour atteindre un objectif orienté business (réduction du cycle d'innovation, satisfaction client après vente, réduction du turn over ....) </span><br />
<div>
<span style="font-family: inherit;">Aussi, on assiste à une logique de mise en place d'outils et non à une réelle transformation "managériale", c'est à dire avec peu ou sans approche humaine et /ou sans prendre en compte "l'aspect processus" de l'entreprise.</span></div>
<div>
<span style="font-family: inherit;">De ce fait, de nombreux projets "meurent d'eux mêmes" du fait du manque de sens et de clarté donné au projet, donné aux collaborateurs de l'entreprise quelque soit leur niveau dans l'organisation. </span></div>
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<b><span style="color: blue; font-family: inherit;">Quels sont les principaux défis que doivent relever ces projets actuellement ?</span></b></div>
</div>
<div style="background-color: white; text-align: left;">
<span style="font-family: inherit;">Il est possible de distinguer 2 grands cas :</span></div>
<ul style="text-align: left;">
<li>Les "early adopter" se sont lancés dans ces projets depuis quelques années et dans une grand majorité des cas, n'ont pas atteint les objectifs attendus.</li>
</ul>
<div style="background-color: white; text-align: left;">
<span style="font-family: inherit;">Pour ces derniers, il s'agit d'accepter de "pivoter" c'est à dire de constater et d'apprendre de la "non réussite" (et non "l'échec"), en repenser l'approche, et ajuster.</span><br />
<span style="font-family: inherit;"><br /></span></div>
<ul style="text-align: left;">
<li>Pour les projets qui se lancent ou qui vont se lancer, il s'agit de se poser les bonnes (et vraies) questions, d'analyser en quoi le social permet de nouvelles opportunités, de favoriser l'"environnement collaboratif et social" plutôt que l'outil et enfin accepter que ces projets s'inscrivent dans la durée.</li>
</ul>
<div style="background-color: white;">
<span style="font-family: inherit;"><br />Penser et réfléchir aux bénéfices apportés, par ces pratiques, à tous les acteurs est un travail délicat mais qui permet de faciliter l'appropriation puis le développement de ces pratiques sociales.</span></div>
<div style="background-color: white;">
<span style="font-family: inherit;">En effet, une des grandes difficultés est le fait de demander aux collaborateurs, aux managers de proximité, de changer de pratiques tout en restant dans un ancien système "en attendant"...</span></div>
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<br /></div>
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<span style="color: blue;"><span style="background-color: white;"><span style="font-family: inherit; font-size: 13pt;"><b>Quelles sont vos recommandations pour faire avancer les projets ? </b></span></span></span></div>
</div>
<div style="background-color: white; text-align: left;">
<ul style="text-align: left;">
<li><span style="font-family: inherit;">Même si le message a mille fois déjà était dit, travailler sur l'accompagnement des collaborateurs, la conduite de changement est nécessaire. </span></li>
<li><span style="font-family: inherit;">Penser global c'est à dire avec une réflexion de l’intégration social interne / social externe, permet dans de nombreux cas de ne pas se tromper de chemin...</span></li>
<li><span style="font-family: inherit;">Penser en terme de changement managériale et RH </span></li>
<li><span style="font-family: inherit;">Optimiser les pratiques collaboratives et sociales tout en modifiant les processus et l'approche du travail quotidien des collaborateurs.</span></li>
<li><span style="font-family: inherit;">Il s'agit de travailler avant tout sur des comportements, des motivations, des bénéfices, pour des personnes avec des craintes qui seront diverses et multiples. </span></li>
<li><span style="font-family: inherit;">Ne pas oublier le management de proximité qui trop souvent se retrouve dans une situation inconfortable entre des attentes de résultats et le fait de devoir prôner "le bon message".</span></li>
<li><span style="font-family: inherit;">Accepter de tester des approches, les mesurer ce qui permet soit </span>d’obtenir<span style="font-family: inherit;"> des quick wins soit d'apprendre de ces tests. </span></li>
<li><span style="font-family: inherit;">Enfin, ne pas oublier que la meilleure approche sera celle qui correspondra à votre organisation, et à ses collaborateurs.</span></li>
</ul>
</div>
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<div style="line-height: 14.720000267028809px; margin: 0mm 0mm 3.52mm; text-indent: 0mm;">
<span style="color: blue; font-family: inherit;"><b>De quelle manière pensez vous que l’E20 Summit 2014 peut aider à cette transformation ? </b></span></div>
</div>
<div align="left" style="background-color: white;">
<span style="font-family: inherit;">L'un des thèmes du Summit 2014 (<a href="http://www.e20summit.com/conference/schedule.html" target="_blank">programme</a>) est l'intégration du social dans les processus de l'entreprise, c'est à dire un des éléments majeurs souvent oublié par entreprises.</span><br />
<span style="font-family: inherit;"><br /></span></div>
<div align="left" style="background-color: white;">
<span style="font-family: inherit;">Il s'agit aussi et surtout d'une opportunité pour rencontrer à la fois : </span><br />
<ul>
<li><span style="font-family: inherit;">des praticiens passionnés du sujet, </span></li>
<li><span style="font-family: inherit;">d'apprendre des expériences des nombreuses entreprises dans leur chemin vers la numérisation de leur organisation qui en sont à des stades de maturité différente, </span></li>
<li><span style="font-family: inherit;">d'avoir des éléments afin de pouvoir influencer les décisions du top management, </span></li>
<li><span style="font-family: inherit;">d'échanger avec des acteurs quotidien du changement….</span></li>
</ul>
</div>
<div style="background-color: white;">
<span style="font-family: inherit; font-size: 11pt;"><br /></span>
<span style="font-family: inherit; font-size: 11pt;"><br /></span><span style="font-family: inherit;">Publié initialement sur le site <a href="http://enterprise20blog.com/2014/01/31/olivier-berard-best-approach-one-will-fit-organization-employees-works-neighbor/" target="_blank">"Enterprise 2.0 blog"</a></span><br />
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Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-78466008664969989992014-02-03T07:54:00.000+01:002014-02-03T07:54:49.072+01:00Liens de la semaine<div dir="ltr" style="text-align: left;" trbidi="on">
<b>RSE / Intranet</b><br />
<br />
<a href="http://visionarymarketing.fr/blog/2014/01/reseaux-sociaux-dentreprise-le-rse-2-0-devra-cohabiter-avec-la-mentalite-1-0-lecko/" target="_blank">"Le RSE 2.0 devra cohabiter avec La Mentalité 1.0"</a><br />
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<a href="http://www.journaldunet.com/solutions/reseau-social-d-entreprise/etude-2014-reseau-social-d-entreprise-lecko.shtml" target="_blank">"Réseau Social d'entreprise : quel bilan pour les entreprises du CAC 40 ?"</a><br />
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<b><br /></b>
<b>Entreprise 2.0 / Social Business</b><br />
<br />
<a href="http://duperrin.com/blogs/lotusphere/2014/01/29/comment-les-analytics-vont-transformer-les-rh/" target="_blank">"Comment les analytics vont transformer les RH"</a><br />
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<a href="http://haikusages.fr/experience-client-ux-six-dimensions/" target="_blank">"Les 6 dimensions de l’expérience client"</a><br />
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<a href="http://enterprise20blog.com/2014/01/30/jane-mcconnell-digital-workplace-lives-intersection-people-organization-tools/" target="_blank">"The digital Workplace lives at the intersection of people, organization and tools"</a> <br />
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<a href="http://www.business2community.com/communications/private-social-networks-every-organization-needs-0755134#!t9g2L" target="_blank">"Private Social Networks : Every Organization needs them"</a><br />
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<a href="http://thenextweb.com/entrepreneur/2014/01/30/enterprises-big-small-slow-adopt-social-collaboration-tools/" target="_blank">"Why enterprises (big and small) are slow to adopt social collaboration tools"</a><br />
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<a href="http://socialmediatoday.com/tedshelton/2108836/social-powers-business-ecosystems" target="_blank">"The Social Power Business Ecosystems"</a><br />
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<a href="http://www.broadvision.com/blog/blog/2014/01/27/social-business-for-real-work/" target="_blank">"Social Business for Real Work"</a><br />
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<a href="http://www.broadvision.com/blog/blog/2014/01/27/social-business-for-real-work/" target="_blank">"Rethinking Enterprise social networks"</a><br />
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<a href="http://thehypertextual.com/2014/01/28/lean-it-as-agile-5-ways-lean-extends-the-reach-of-agile-in-the-enterprise/" target="_blank">"Lean IT and Agile++ : 5 ways Lean extends the reach of agile in the enterprise" </a><br />
<br />
<a href="http://strategyfocusedhr.blogspot.fr/2014/01/progressive-hr-its-all-about-policies.html" target="_blank">"Progressive HR : it's All About Policies That Truly Engage Today's Workforce"</a><br />
<br />
<a href="http://www.thesmartworkcompany.com/blog/posts/why-your-network-is-your-life-support-system/" target="_blank">"Why your network is your life-support system"</a><br />
<br />
<br />
#CMAD (Community Manager Apreciation Day)<br />
<a href="http://www.cmswire.com/cms/customer-experience/give-thanks-or-a-bonus-to-your-community-manager-today-cmad-023889.php" target="_blank">"Give Thanks (or a bonus) To your Community Manager Today #CMAD"</a><br />
De nombreuses vidéos et interviews sur cette page Youtube :<br />
<a href="http://www.youtube.com/user/myCMGR?feature=watch" target="_blank">Community Manager</a><br />
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<iframe allowfullscreen="" frameborder="0" height="356" marginheight="0" marginwidth="0" scrolling="no" src="http://www.slideshare.net/slideshow/embed_code/30584211" style="border-width: 1px 1px 0; border: 1px solid #CCC; margin-bottom: 5px; max-width: 100%;" width="427"> </iframe> <br />
<div style="margin-bottom: 5px;">
<strong> <a href="https://fr.slideshare.net/mviry/faites-de-vos-managers-les-superhros-de-vos-stratgies-sociales" target="_blank" title="Faites de vos Managers les Super-héros de vos Stratégies Sociales">Faites de vos Managers les Super-héros de vos Stratégies Sociales</a> </strong> from <strong><a href="http://www.slideshare.net/mviry" target="_blank">Matthias VIRY</a></strong> </div>
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<iframe allowfullscreen="" frameborder="0" height="356" marginheight="0" marginwidth="0" scrolling="no" src="http://www.slideshare.net/slideshow/embed_code/30506553" style="border-width: 1px 1px 0; border: 1px solid #CCC; margin-bottom: 5px; max-width: 100%;" width="427"> </iframe> <br />
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<strong> <a href="https://fr.slideshare.net/Britopian/social-business-the-evolution-to-a-media-company" target="_blank" title="Social Business: The Evolution to a Media Company">Social Business: The Evolution to a Media Company</a> </strong> from <strong><a href="http://www.slideshare.net/Britopian" target="_blank">Michael Brito</a></strong> </div>
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Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-30759763012347620082014-01-29T14:23:00.004+01:002014-01-29T14:23:57.242+01:00Entreprise 2.0 : s'inspirer du milieu médical<div dir="ltr" style="text-align: left;" trbidi="on">
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<a href="http://3.bp.blogspot.com/-fenbjkDuUlQ/UuL9jZV3B3I/AAAAAAAAIig/dpJR6l5mpNA/s1600/bon+homme+medecin+2.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="http://3.bp.blogspot.com/-fenbjkDuUlQ/UuL9jZV3B3I/AAAAAAAAIig/dpJR6l5mpNA/s1600/bon+homme+medecin+2.jpg" height="161" width="200" /></a></div>
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Un constat frappant fait par Stefan Larsson : l’écart type de la qualité d' une opération chirurgicale identique dans les hôpitaux de divers pays est très important.</div>
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Le risque de se retrouver dans "un mauvais" hôpital pour un patient est donc trop aléatoire.</div>
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Ce constat amène à une double conclusion :</div>
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1. Certains hôpitaux ont de meilleures pratiques</div>
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2. La qualité de traitement des patients peut donc être améliorée </div>
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Pour Steaffan Larsson, l'ecart de qualité peut notammet se réduire à travers des "cercles de qualité" tel que certains medecins Suedois ont créés dans les années 70's. </div>
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Dans ces cercles de qualité, les médecins cherchaient à optimiser l'opération de remplacement de hanches en 4 temps :</div>
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<li>Définir la qualité et ses indicateurs, </li>
<li>Mesurer,</li>
<li>Partager les données, </li>
<li>Apprendre des meilleurs.</li>
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Au fur et à mesure, les bonnes pratiques des opérations de la hanche ont été décelées puis partagées avec l’ensemble des établissements participant au programme. </div>
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Il s'ensuit aujourd’hui la construction d'une communauté destinée à partager les bonnes pratiques sur un nombre au fur et à mesure grandissant d'opérations.</div>
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Que retenir de cette expérience :</div>
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<li><b>Définir</b> quelle est la valeur apporté au client. </li>
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<a href="http://4.bp.blogspot.com/-R12fuMmnGxE/Uuj4ShRf0WI/AAAAAAAAIjM/QfuUQIlXYRw/s1600/Capture.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-R12fuMmnGxE/Uuj4ShRf0WI/AAAAAAAAIjM/QfuUQIlXYRw/s1600/Capture.PNG" height="83" width="200" /></a></div>
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<li><b>Identifier </b>les bons indicateurs qui sont partagés par tous et mesurables.</li>
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<li><b>Inclure </b>dans la recherche de "Best Pratices" l'ensemble des intervenants (Médecin, infirmier, patients et directeur d’hôpital dans le cas présent, établissements extérieurs...).</li>
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C'est à travers l'échange de l'ensemble des points de vue que les décisions les plus pertinentes peuvent être prises et que les changements de pratiques peuvent exister. </div>
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<li><b>Petit à petit</b> : l’expérimentation s'est fait sur une opération précise (la hanche), avant que celle ci soit poursuivie sur d'autres types d’interventions chirurgicales.</li>
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Il s'agit de commencer petit, de travailler sur un besoin précis afin de concentrer toutes les énergies sur le même objectif.</div>
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<li><b>Partager ses recherches est bénéfique pour l'ensemble de l’écosystème</b> (personnel hôspitalier mieux former, des patients meilleure santé, une économie globale du secteur)</li>
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Les gains de ce type de pratique est partagé par l'ensemble des acteurs. C'est un système qui si bien appliqué permet à tous de progresser, d'améliorer la qualité générale et de réduire les couts.</div>
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<li>Les échanges de pratiques, et donc <b>la transparence</b>, permettent de créer un <b>cycle d'amélioration continue</b></li>
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<li><b>Ne pas donner la possibilité "aux compétences" de s'exprimer crée un désengagement</b> des acteurs </li>
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Amusez vous a remplacer "médecins" par "managers", "infirmières" par "employés", "patients" par "clients" et l'apport des pratiques sociales et collaboratives deviendra une évidence.</div>
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Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-19238139459774231482014-01-27T15:28:00.000+01:002014-01-27T15:44:27.270+01:00Transformation et performances #citation<div dir="ltr" style="text-align: left;" trbidi="on">
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"L'expérience prouve que les entreprises les plus performantes sont celles qui ont changé, en même temps, la technologie, le contenu du travail et les rapports sociaux internes".<br />
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Antoine Riboud<br />
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Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-9925028272743764032014-01-26T17:29:00.004+01:002014-01-26T17:29:58.267+01:00Liens de la semaine<div dir="ltr" style="text-align: left;" trbidi="on">
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<b>RSE / Intranet</b><br />
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<a href="http://claudesuper.com/2014/01/20/les-reseaux-sociaux-dentreprise-sont-efficaces-mais-ne-simprovisent-pas/" target="_blank">"Les rés<span style="font-family: inherit;">eaux sociaux d'entreprise sont efficaces mais ne s'improvisent pas"</span></a><br />
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<a href="http://claudesuper.com/2014/01/22/intranet-2-0-source-de-productivite-ou-machin-inutile/" target="_blank">"Intranet 2.0 : source de productivité ou machin inutile ? "</a><br />
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<b>Entreprise 2.0 / Social Business</b><br />
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<a href="http://poncier.org/blog/?p=6718" target="_blank">"Entreprise 2.0 : un besoin de conduite de changement"</a><br />
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<a href="http://www.lesechos.fr/entreprises-secteurs/tech-medias/actu/0203264973494-le-management-a-l-epreuve-de-la-revolution-digitale-645145.php" target="_blank">"Le management à l'épreuve de la révolution digitale"</a><br />
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<a href="http://www.lestalentsdalex.com/2014/01/vu-sur-les-echos-business-les-ressources-humaines-doivent-elles-changer-de-nom/" target="_blank">"Vers une direction des Relations Humaines ?"</a><br />
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<a href="http://www.latribune.fr/opinions/tribunes/20140121trib000811033/la-fin-du-off-the-record-en-entreprise.html" target="_blank">"La fin du "off the record" en entreprise"</a><br />
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<a href="http://cedricdeniaud.net/2014/01/21/digitalisation-entreprise-chantiers/" target="_blank">"Les 3 chantiers de la digitalisation des entreprises"</a><br />
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<a href="http://switchandshift.com/bold-kpis-measuring-what-really-matters?utm_source=rss&utm_medium=rss&utm_campaign=bold-kpis-measuring-what-really-matters" target="_blank">"BOLD : KPIs - Measuring What Really Matters"</a><br />
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<a href="http://sloanreview.mit.edu/article/the-power-of-unintentional-collaboration/" target="_blank">"The Power of Unintentional Collaboration"</a><br />
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<a href="http://www.thefutureorganization.com/why-we-dont-need-offices/" target="_blank">"Why We Don't Need Office"</a><br />
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<a href="http://johnstepper.com/2014/01/18/deepening-relationships-through-contribution/" target="_blank">"Deepening relationships throught contribution"</a><br />
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<a href="http://socialmediatoday.com/vanessa-dimauro/2098356/social-business-increases-internal-collaboration-better" target="_blank">"Social Business increases internal Collaboration"</a><br />
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<a href="http://www.boston.com/business/blogs/global-business-hub/2014/01/tracking_manage.html" target="_blank">"Redefining management in the Digital Age"</a><br />
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"<a href="http://horizontalchange.com/2014/01/change-managements-true-start-point/" target="_blank">Change Management's true Start Point"</a><br />
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Dans 2 semaines (11/12 février) aura lieu l'Enterprise 2.0 Summit 2014, voici une sélection d'articles du blog :<br />
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<a href="https://draft.blogger.com/Claire%20Flanagan:%20Limiting%20adoption%20can%20sometimes%20stifle%20the%20collaboration%20and%20serendipity" target="_blank">"Claire Flanagan : Limiting adoption can sometimes Stifle the collaboration and serendipity"</a><br />
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<a href="http://enterprise20blog.com/2014/01/22/peter-vander-auwera-corporate-rebels-fight-mediocrity-applaud-critical-thinking/" target="_blank">"Peter Van Auweva : Corporate rebels figth mediocrity, and applaud critical thinking! " </a><br />
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<strong> <a href="https://fr.slideshare.net/ClineSchillinger/the-loops-thinking-space" target="_blank" title="The loop's thinking space">The loop's thinking space</a> </strong> from <strong><a href="http://www.slideshare.net/ClineSchillinger" target="_blank">Céline Schillinger</a></strong> </div>
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<iframe allowfullscreen="" frameborder="0" height="356" marginheight="0" marginwidth="0" scrolling="no" src="http://www.slideshare.net/slideshow/embed_code/30272543?rel=0" style="border-width: 1px 1px 0; border: 1px solid #CCC; margin-bottom: 5px; max-width: 100%;" width="427"> </iframe> <br />
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<strong> <a href="https://fr.slideshare.net/sap/the-future-of-networks" target="_blank" title="The Future of Networks">The Future of Networks</a> </strong> from <strong><a href="http://www.slideshare.net/sap" target="_blank">SAP</a></strong> </div>
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Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com0tag:blogger.com,1999:blog-26909026692814807.post-79044470553055279942013-12-16T06:30:00.000+01:002013-12-16T06:30:03.667+01:00Liens de la semaine<div dir="ltr" style="text-align: left;" trbidi="on">
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<b>RSE </b><br />
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<a href="http://pro.01net.com/editorial/609844/seuls-9pour-cent-des-europeens-satisfaits-des-outils-collaboratifs-de-leur-entreprise/" target="_blank">"Les salariés français critiquent vis à vis des outils collaboratifs de leur entreprise"</a><br />
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<a href="http://www.journaldunet.com/solutions/reseau-social-d-entreprise/etude-reseau-social-d-entreprise-voirin-consultants.shtml" target="_blank">"36% des organisations ont un usage répandu des réseaux sociaux"</a><br />
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<b>Entreprise 2.0 / Social Business</b><br />
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<a href="http://www.duperrin.com/2013/12/13/contexte-collaboration-technologies-sociales/" target="_blank">"Le contexte dans les technologies et la collaboration sociale"</a><br />
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<a href="http://haikusages.fr/reinventer-entreprise-mutation-lieu-travail/" target="_blank">"Réinventer l'entreprise : la nécessaire mutation du lieu de travail"</a><br />
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<a href="http://www.lestalentsdalex.com/2013/12/lengagement-aussi-fragile-que-precieux/" target="_blank">"L'engagement aussi fragile que précieux" </a><br />
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<a href="http://pro.01net.com/editorial/610064/les-moocs-facteur-de-rupture-pour-l-entreprise/" target="_blank">"Les MOOCs, facteur de rupture pour l'entreprise"</a><br />
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<a href="http://www.cmswire.com/cms/social-business/the-enterprise-collaboration-tipping-point-023449.php" target="_blank">"The Enterprise Collaboration Tipping Point"</a><br />
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<a href="http://www.cmswire.com/cms/social-business/2013-the-year-social-business-got-real-what-it-means-whats-next-023413.php" target="_blank">"2013 - The Year Social Business Get Real, What it Means, What's Next</a><br />
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<a href="http://www.thecontenteconomy.com/2013/12/the-state-and-future-of-enterprise.html" target="_blank">"The State and The Future Of Entreprise Collaboration" </a><br />
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<a href="http://rossdawsonblog.com/weblog/archives/2013/12/timeframes-future-work.html" target="_blank">"Timeframe for the future of work : trends and uncertainties in the decade and beyond"</a><br />
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<a href="http://www.linkedin.com/today/post/article/20131212124121-20017018-the-8-hour-workday-doesn-t-really-work" target="_blank">"The 8-hour WorkDay Doesn't Really Works"</a><br />
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<a href="http://www.c4lpt.co.uk/blog/2013/12/08/social-performance-support-how-to-help-your-people-help-themselves/" target="_blank">"Social Performance Support : Help your people help themselves"</a><br />
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<a href="http://www.idc.com/prodserv/FourPillars/social/downloads/IDC_2013SocialBusinessTaxonomy239313.pdf" target="_blank">"IDC's social Business Taxonomy's 2013"</a><br />
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<strong> <a href="https://fr.slideshare.net/InsideCommunication/enterprise-social-networking-quotes" target="_blank" title="Enterprise Social Networking Quotes">Enterprise Social Networking Quotes</a> </strong> from <strong><a href="http://www.slideshare.net/InsideCommunication" target="_blank">Inside Communication</a></strong> </div>
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Olivier Berardhttp://www.blogger.com/profile/05699764834130358449noreply@blogger.com1